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Hotel on the Cay

3.0 star property

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Photo gallery for Hotel on the Cay

Aerial view
Premium bedding, free cots/infant beds, free WiFi, bed sheets
Beach bar
Exterior
Superior Suite, Multiple Beds, Ocean View | Beach/ocean view

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Protestant Cay, Christiansted, St. Croix, 822
  • Place, Protestant Cay
    ‪1 min walk‬
  • Place, Protestant Cay Beach
    ‪1 min walk‬
  • Place, Sugar Beach
    ‪7 min drive‬
  • Airport, Christiansted (STX-Henry E. Rohlsen)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Ocean View (SUPERIOR PARTIAL OCEAN VIEW ROOM)

Premium bedding, free cots/infant beds, free WiFi, bed sheets

Superior Room, 1 King Bed, Ocean View (SUPERIOR PARTIAL OCEAN VIEW ROOM)

  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds, Ocean View

Premium bedding, free cots/infant beds, free WiFi, bed sheets

Superior Suite, Multiple Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Bed

View all photos for Superior Room, 2 Queen Beds, Ocean View

Superior Room, 2 Queen Beds, Ocean View | Premium bedding, free cots/infant beds, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Ocean View

Deluxe Apartment, 2 Bedrooms, Ocean View | Living area | Flat-screen TV

Deluxe Apartment, 2 Bedrooms, Ocean View

  • Ocean view
  • 116 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

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About this property

Hotel on the Cay

A bar/lounge, self parking and a computer station are available at this hotel. WiFi in public areas is free. Additionally, a garden, barbecues and a front desk safe are on-site. Housekeeping is available once per stay.
Hotel on the Cay offers 53 air-conditioned accommodations with coffee/tea makers and a ceiling fan. Rooms open to balconies. Beds feature premium bedding. Fridges and microwaves are provided. Bathrooms include a shower.

This Christiansted hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered once per stay and hairdryers can be requested. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Hotel on the Cay's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Protestant Cay. You'll find features such as free WiFi in public areas, plus a bar and self-parking (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, a computer and multilingual staff
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Protestant Cay and Protestant Cay Beach
As a guest of Hotel on the Cay, you'll find a terrace, barbecue grills, and a vending machine. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel on the Cay also features multilingual staff, a garden, and a front desk safe. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Christiansted hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • No lift
  • Tile flooring in room

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Toaster oven

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Outdoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Outdoor pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 25 per night
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cay Christiansted
Cay Hotel
Hotel Cay
Hotel Cay Christiansted
On The Cay Hotel
Hotel On The Cay St. Croix/Christiansted, U.S. Virgin Islands
On The Cay Christiansted
Hotel on the Cay Hotel
Hotel on the Cay Christiansted
Hotel on the Cay Hotel Christiansted

Hotel on the Cay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 789 reviews
Rating 8 - Good. 246 out of 789 reviews
Rating 6 - Okay. 141 out of 789 reviews
Rating 4 - Poor. 70 out of 789 reviews
Rating 2 - Terrible. 71 out of 789 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Shane

Travelled with partner
1.housekeeping needs to be done daily instead of every other day.it’s the beach and who wants sand in their bed. Biggest gripe also is beach towels. There were never any clean ones. We went 4 days with the same towel. On fifth day early that morning I was requesting clean beach towels and they just kept saying they are at the laundry. Finally they brought us towels after dark. Why in the world would it take 5 days to get clean towels? 2. Stairwell behind the bar that takes you to 3 rd floor needs lights working. It was completely dark and it is a trip/ fall hazard. They also need to be clean daily. 3. This place has potential to be a 5 star resort if they would just put more work ethic into the place. Love the island and the views from the rooms are amazing.
Stayed 7 nights in Dec 2025

2/10 Terrible

Kimora

Stayed 3 nights in Dec 2025

10/10 Excellent

kevin

Stayed 3 nights in Dec 2025

4/10 Poor

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Tv in room didn't work hotel was extremely dated and the bed was more than firm.
Stayed 1 night in Nov 2025

2/10 Terrible

Seth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Should be condemned
Stayed 11 nights in Sep 2025

2/10 Terrible

Micah, Philadelphia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I stayed at Hotel On the Cay in St. Croix and my experience was extremely disappointing from the moment I arrived. My room was not cleaned at all — there were used cups, sand everywhere, and the hot water barely worked. The room also had holes and rust on the walls, which made it feel extremely neglected. On my last day, the water went out for over 5 hours, and the hotel couldn’t even offer guests access to another room to shower at their second property. The staff was rude, unhelpful, and didn’t seem to care about the issues guests were dealing with. The ferry, which they claim runs every 5 minutes, was actually running once every hour, causing long waits and wasted time. To make things worse, they even charge guests for beach chairs on their own beach, which is ridiculous. This was by far the worst hotel experience I’ve ever had. I will never return, and I do not recommend this hotel to anyone.
Stayed 4 nights in Nov 2025

10/10 Excellent

Andrella, Spencer

Stayed 3 nights in Nov 2025

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Loved all the staff and people! I’ll be back!
Stayed 7 nights in Oct 2025

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, amenities
Been staying here for 20 years. The best place on the island in my opinion.
Stayed 7 nights in Oct 2025

10/10 Excellent

TIMOTHY WALTER

Stayed 5 nights in Oct 2025

10/10 Excellent

Kyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private beach feel and riding the water taxi was fun. The place definitely felt safe. The sheets were bad but otherwise our stay was great.
Stayed 1 night in Oct 2025

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room was dirty. The second room the air conditioner didn’t work. The third room we stayed in had little red ants everywhere.
Stayed 3 nights in Oct 2025

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean, the young lady with the multicolored glasses was extremely nice!! The hotel is outdated but clean. The only issue is that I had to wait for the room I actually paid for...but they made an effort. Also the AC was leaking in the room but it was on my last day, so I was not really bothered. Yes I would return, knowing what to expect. The hotel has a nice beach and tasty wings.
Stayed 3 nights in Sep 2025

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We love Hotel on the Cay. It is the most wonderful place to vacation. The hotel is undergoing renovations so you will need to set that aside because you’re not in the room much anyways.
Stayed 7 nights in Aug 2025

6/10 Okay

Donald

Travelled with partner
Liked: Staff & service
lots of ants
Stayed 5 nights in Aug 2025

2/10 Terrible

Brian, PADUCAH

Stayed 5 nights in Jul 2025

2/10 Terrible

Jamillia

Disliked: Amenities, property conditions & facilities
The staff was friendly but uninformed. We miss our original check in date due to transportation issues. We informed the front desk that we would arrive the next morning. The front desk attendant was unaware of our late check-in. We received our keys a proceeded to this dilapidated facility. The little island was. Cute but the state of the property was worse than terrible. We should have been informed that the property was under that kind of renovation. It needs a whole new overhaul. And the state of the pull out bed was a negative star. We also were not informed that we needed a number to call to get the ferry back to the hotel after midnight. My sister were stuck off property until a local man saw my sister in distress and called someone who called someone. Meanwhile I walked around that entire property and there was no one. Not the ferry driver, not security, not anyone on that property that I could see and the front desk was closed. Worse stay ever and I've been traveling for 40+ years. Two thumbs down.
Stayed 2 nights in Aug 2025

6/10 Okay

R'Neecia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities
They are under construction so the property is not quite what it will become in the near future. But the property overall is unique and accessible to all amenities.
Stayed 5 nights in Jul 2025

10/10 Excellent

todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location... hotel was/is getting a nice face lift... there are projects were in the ... friendly service... great beach,and beach bar... however bring your own snorkel gear... no rentals..
Stayed 2 nights in Aug 2025

6/10 Okay

Bobby Farid

Travelled with partner
Disliked: Amenities
Ok hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Douglas

Travelled with family
Liked: Staff & service, amenities
Property is going through major renovations and repairs, but all the construction takes a backseat to all the beauty surrounding this island in the harbor. The staff was wonderful. Everyone was very welcoming and friendly.
Stayed 4 nights in Aug 2025

6/10 Okay

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel doesn't offer anything complimentary other than a beach chair (I also got a free umbrella due to my week stay. Not sure if it was a special deal). My second time staying here. I picked it because its on the BEAUTIFUL Protestant Cay. Theres a great beach bar and grill. I will say I'm disappointed with the cleanliness. Dust and debris in 2 rooms before I got to the 3rd room that I ended up staying in. Disgusting dusty wicker chairs. Such a shame. They are doing construction which attributes to the dust and dirt. The King Christian hotel seems much nicer ans ypu still have the same access to everutbing on the strip amd to the beach.
On the beach where the hotel is
Another view of the beach
Stayed 7 nights in Aug 2025