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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Free continental breakfast
Reception
Fitness facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Las Americas Premium Outlets
    ‪4 min drive‬
  • San Ysidro Border Crossing
    ‪5 min drive‬
  • North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(87 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(100 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn by Wyndham San Diego Chula Vista

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,364 reviews
The price is CHF 90
includes taxes & fees
1 Sept - 2 Sept
La Quinta Inn by Wyndham San Diego Chula Vista

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
An outdoor pool, a fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Chula Vista/Otay Valley Hotel gets high marks from our customers. During your stay, you'll be close to Kaiser Permanente Otay Mesa Medical Offices. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the beds and the breakfast
  • Just a 3-minute drive from Kaiser Permanente Otay Mesa Medical Offices and a few minutes from Sharp Chula Vista Medical Center
Best Western Chula Vista/Otay Valley Hotel offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Chula Vista/Otay Valley Hotel. Self parking is free. A complete renovation of Best Western Chula Vista/Otay Valley Hotel was completed in January 2020.

This Chula Vista hotel is smoke free.

Guests are served a free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 657 out of 1478 reviews
Rating 8 - Good. 317 out of 1478 reviews
Rating 6 - Okay. 224 out of 1478 reviews
Rating 4 - Poor. 142 out of 1478 reviews
Rating 2 - Terrible. 138 out of 1478 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amparo

Stayed 1 night in May 2025

8/10 Good

Raul

Stayed 1 night in May 2025

6/10 Okay

Ronald

Business traveller
Disliked: Staff & service

Meh

Stayed 2 nights in May 2025

6/10 Okay

Ndindi

Stayed 3 nights in May 2025

4/10 Poor

Ndindi

At least twice staff tried to enter my room without warning and we're non-apologetic about it.
Stayed 1 night in May 2025

2/10 Terrible

guadalupe

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting! Its was beyond dirty! On top of that, the receptionist gave us a room that other people were already in! Then they switch our room but as soon as my kids and I walked in that room had a nasty stench !
Stayed 1 night in May 2025

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It's very convenient for a stay before crossing the border. Which was my purpose. They're currently under massive construction. You can't check in in the lobby. You have to use this weird window, FYI they don't take cash, and the set up caused a big back up even at 10:30 PM. Tip. Use a bathroom before check in. I nearly died lol.
Stayed 1 night in May 2025

4/10 Poor

Fidel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Dennis

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Jessie, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking space would be nice.
Stayed 1 night in May 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price. Breakfast is good.
Stayed 2 nights in May 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Este lugar es excelente muy buena atención y las personas que trabajan ahí son muy amables volveré otro día con mi familia
Stayed 1 night in May 2025

10/10 Excellent

Zenaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will look for a better alternative

Place has declined significantly. Stayed multiple times over recent years. They are fixing various aspects but not currently able to sustain a satisfying experience for guests. Check-in was slow, Bed was smelly.
Stayed 1 night in May 2025

10/10 Excellent

Pollette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay.
Stayed 1 night in May 2025

8/10 Good

Pollette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually there isn’t people riding their skateboard/ scooter in the hallway but this stay I couldn’t sleep because of that….
Stayed 1 night in May 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities

Crappy BestWestern

I arrived at 315. Was told no rooms. Came back 345. Told no rooms. Came back 4 pm waited 10 deep to check in. Horrible set up. Employees couldnt have cared less.
Stayed 1 night in May 2025

8/10 Good

Leyla

Travelled with family
Liked: Cleanliness, staff & service
I found two spiders in my room, and the water from the shower was not nearly hot or even warm.
Stayed 1 night in May 2025

10/10 Excellent

Javier

Stayed 1 night in May 2025

10/10 Excellent

selene

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff, clean and comfortable bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Martin R

Stayed 1 night in Apr 2025

2/10 Terrible

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really dirty, failed to mention they are being remodeled and they have trash and old furniture everywhere horrible stay
Stayed 1 night in May 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Claudia, Lake Villa

Stayed 1 night in May 2025