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iStay Hotel Ciudad Juarez

3.5 star property
VIP Access

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Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Indoor pool
Shower, hair dryer, towels
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Gym

Explore the area

View in a map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Place, Hospital de la Mujer
    ‪2 min walk‬
  • Place, Plaza de las Americas
    ‪3 min walk‬
  • Place, Paso del Norte Cultural Center
    ‪12 min walk‬
  • Airport, Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.8 out of 10
Excellent
(40 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(32 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

iStay Hotel Ciudad Juarez

Central hotel connected to a shopping centre in Ciudad Juárez with free parking
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre.
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with a safe and free newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at iStay Hotel Ciudad Juarez. During your stay, you'll be connected to a shopping centre and just a quick walk from Hospital de la Mujer. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, a porter and luggage storage
  • On-site recreation includes a gym
  • Just a 5-minute drive from Paso del Norte International Bridge and 9 minutes from American Consulate
IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness centre. There's a restaurant on site. There's an onsite business centre.

WiFi and wired Internet are free in public spaces. The business-friendly iStay Hotel Ciudad Juarez also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Restaurante la Pergola – This restaurant only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

iStay Hotel Ciudad Juarez Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 728 out of 1172 reviews
Rating 8 - Good. 232 out of 1172 reviews
Rating 6 - Okay. 110 out of 1172 reviews
Rating 4 - Poor. 49 out of 1172 reviews
Rating 2 - Terrible. 53 out of 1172 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia, The Woodlands

Stayed 1 night in Aug 2025

10/10 Excellent

Ana Maria

Stayed 1 night in Aug 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Esperanza

Liked: Cleanliness, staff & service
Falto hielo dese q llegue dijeron q en media hora nada no ubo creo q nesesario mas maquinas una no se da abasto para rentar todas las abitaciones , alas 9 fui por desuyino tampoco avia asi pienso no funcionava la maquina de ahi en fuera todo bien
Stayed 1 night in Aug 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Daniel

Liked: Staff & service
Old
Stayed 1 night in Aug 2025

10/10 Excellent

Silvia

Stayed 1 night in Aug 2025

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel as always
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Stayed 1 night in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Gabriela

Stayed 1 night in Aug 2025

6/10 Okay

Martín Jazhiel

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Todo muy tranquilo y céntrico pero había cucarachas en la habitación.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

MARIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean Hotel

Hotel is very convenient connected to a nice retail store with restaurant, pharmacy, clothing, cigars, DVDs, duty free perfume, gift shop. Shopping mall is across the street. Be careful when crossing street. Cars dont respect people crossing street. I found out the hard way
Stayed 2 nights in Jul 2025

2/10 Terrible

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Ralf, McKinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cheaper alternative in Juarez compared to the hotels across the street. Rooms are good, cooked breakfast and nice seating areas. Good deal for the price, but not a honeymoon destination.
Stayed 3 nights in May 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevators needs air condition, the rooms needs attention, dirty floors, the restrooms needs an extractor or ventilation.
Stayed 9 nights in Jul 2025

10/10 Excellent

Francisca

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jose

Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Miguel

Liked: Amenities
Staff was very welcoming and professional. Room was clean and AC worked correctly.
Stayed 1 night in Jul 2025