I booked a twin room which was supposed to have a sea view and didn't get one, even when showing my booking confirmation...The manager said it was hotel.com's fault and firstly didn't agree to switch to a sea view room; then he proposed to charge me considerable extra fees, lying about his own tarifs!
I finally kept the room without sea room for the rest of my stay and was very disappointed for that...
A real pity! Very very bad commercial attitude !
Very quiet time of the year, we were the only ones for a huge wonderful breakfast. Room was a bit chilly the first night, but came okay after being "lived in". The room had an emergency light up high which meant the room was not completely dark. Bed, shower etc all good. Good location. We were very happy with our choice of accommodation on our return to Clacton after 37 years!!
Recommend the Esplanade Hotel to everyone.
They appeared not to be aware of us arriving. When we first got into our room, which was quite spacious however was very cold as there was no heating on. There was a small plug in radiator. After we complained they put the heating on but we had to sit in our coats until it warmed up.
We had an incredible time at this ultra lovely hotel !! The staff were incredible !! Such lovely people who give you a very warm welcome !! The food was extremely nice all served around the lovely scenery of clacton beach !! The room was bright and airy but lacked a little table in front of the settee to put your tea / coffee on !! That bed was so comfortable and spacious !! The parking was easy to find and i must say a massive thank you to Charlie who really went out of his way to get us to the comrades when we couldn't book a cab due to unavailability !! Thank you so much mate much appreciated !! We shall certainly be staying there again !! Kind regards mark and shazza star x
Large room with great sea view. It was fairly basic with flimsy bedside tables and lacked drawer unit for clothes; however had clean functional bathroom and clean bedding.
Breakfast was very good.
Nice friendly staff.
Free parking and early check-in a real bonus.
Great location.
Early check-in
Room was ok
Low budget furniture
Corridors were not clean especially the carpets
Found out there was a private party after booking
Room was very secure so left without staying
Didnât expect too much as was overnight stay for early ferry trip for family of 6 with little research. Staff were welcoming and hotel modern and room very clean. They got up extra early to give us continental breakfast. Great location, nice bar , recommended! Far exceeded our expectations Thankyou.
We booked this for its proximity to family after flying in from Australia and I didnât expect much. While not a fancy hotel, we had a lovely stay with our young family. We arrived late and check in was made very very easy. Our room was huge, very clean and very comfortable. Staff the next morning were very accomodating and we enjoyed breakfast. Thanks for taking care of us!
Enjoyed our stay, only down here for 1 night but great location, room was really spacious with a great view, only low point was we waited 55 minutes for a little fry up to come out this morning and it ate in to our time and plans for this morning/afternoon, but all in all a nice night away.