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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Breakfast, lunch, dinner served; Italian cuisine
Bar (on property)
Terrace/patio
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Parking available

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Place, Rocky River
    ‪5 min drive‬
  • Place, I-X Center
    ‪7 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Best Western Airport Inn & Suites Cleveland
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very good, 1,117 reviews
The price is CHF 64
includes taxes & fees
23 Nov - 24 Nov
Best Western Airport Inn & Suites Cleveland

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport by IHG. During your stay, you'll be within walking distance of Southwest General Health Center. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and a sauna
  • 13 minutes on foot from Southwest General Health Center and a 3-minute drive from Baldwin Wallace College
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and A roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Reviews

Crowne Plaza Cleveland Airport by IHG Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 345 out of 1001 reviews
Rating 8 - Good. 238 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 127 out of 1001 reviews
Rating 2 - Terrible. 142 out of 1001 reviews

Reviews

2/10 Terrible

spurnetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was terrible! The air conditioner did not work. I paid for king, they gave me a qween bed, no phones in all the rooms, I was moved 3 times before i received a dencent room, the worst part they gave me a room on the 1st floor,all i could hear is the elevation going up and down all night, and once they close the doors on the 1st the smell of cannabis was all in the hall.
Stayed 1 night in Aug 2025

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were friendly but the hotel facility left a lot to be desired. The 1st room we were given didn't have air conditioning and the hotel restaurant also did not have air conditioning. The ceiling in the lobby and hotel restaurant leaked. The additional room I booked had a bucket in the room collected water leaking from the ceiling. The desk attendant did give us a replacement room and was accommodating. The snack food to purchase was not available due to a broken machine. The hotel needs a over all remodel.
Stayed 1 night in Aug 2025

4/10 Poor

Juanita

Travelled with family
Liked: Staff & service, room comfort

Lacking Attention

First time at the Plaza. Check-in was fast and friendly, checked in at 3 am. Bathroom had missing toilet paper on the toilet paper rolls. Lucky for me there was the extra one. Shower head was spraying up and getting the ceiling wet, tub was plugged and draining slow. Went to bed and heard dripping, I did not investigate since it was passed 3 am. Next morning went to open the curtains and stepped in the wet carpet, looked up and the ceiling was leaking.... I did mention to front desk at check out who apologized for it all. Shuttle service was great!
Leaking ceiling.
Missing toilet paper
Stayed 1 night in Aug 2025

2/10 Terrible

Paul

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is something wrong with this hotel. Either they have no staff or they do not care. The pool was shut down; clearly some water damage has occurred recently; and there is minimal effort when it comes to housekeeping. There is a strong smell of mold and only one elevator worked. We stayed for 10 hours because we needed to catch a flight. Any more time than that and we would have cancelled and stayed anywhere else. Do not stay at this hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

emma

Disliked: Staff & service
Even though, I pre-paid for a room with two queens for three adults, they had overbooked and did not have a room for us. It was 11:00 at night and Expedia customer support found us a room at the Hampton Inn.
Stayed 1 night in Jul 2025

8/10 Good

Ivette

Stayed 3 nights in Jul 2025

4/10 Poor

David

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

carl

Disliked: Cleanliness, property conditions & facilities, room comfort
Leaking ceiling I stay in room 136 mold on the vent n the bathroom wallpaper peeling. This hotel we’d a major facelift.
Stayed 2 nights in Jul 2025

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, staff & service
The onsite restaurant was fine but
Stayed 1 night in Jul 2025

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

sherry

Travelled with family
We chose this hotel and paid more than others, but decided it was a good value because they have free airport shuttle 24 hours a day. We got off the plane and it was 2am. We called and the desk clerk said the shuttle is not working tonight. I told him I am at the airport what am I supposed to do he said take an uber and we will réimburse you. When we got there we showed him the receipt in UBER and asked to be paid back. He told me wait until tomorrow when the manager comes in we had to leave at 6:30 the manager does not come in until 8. We paid 50 dollars for Ubers on top of the hotel and the first room they gave me had piles of dirty sheets all down the hall. No sheets or blankets on the bed. The second room also had piles of dirty sheets piled outside doors, but the room was clean and the bed was wonderful. Not staying there ever again
Stayed 1 night in Jul 2025

6/10 Okay

Frank

Business traveller
Disliked: Property conditions & facilities, room comfort

Recent stay

Property is getting dated. Hallways filled with piles of used bed linens all evening. Mattresses in particular were past useful life. Room was clean. Front desk helpful.
Stayed 1 night in Jul 2025

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
Solid 3 stars. I have stayed in much cheaper hotels that had way better amenities. Was told at check in that I couldn't have the king size bed I booked and then my rooms fridge was broken and the tv kept kicking me off and wouldn't load channels. Staff was not very attentive. Would've been a bigger issue if I needed to stay longer then 24 hours. Room and hotel in general was clean and comfortable.
Stayed 1 night in Jul 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Do not go dirty and staff is horrible
Stayed 1 night in Jul 2025

6/10 Okay

Georgiann

Travelled with group
Disliked: Amenities
Restaurant not great although service was good. Hotel in dire need of updating. No amenities.
Stayed 1 night in Jul 2025

2/10 Terrible

Quintin, West Des Moines

Disliked: Staff & service
We had a reservation many weeks in advance. When we arrived (early), we inquired in person for early check in. They confirmed our room, but said to come back after 4 pm. When we did so, they informed us that there was no room available any longer. I asked and the desk clerk said it happens fairly often and that very night they had turned away 10 parties with reservations.
Stayed 1 night in Jul 2025

2/10 Terrible

raymond

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not ready or clean, the only good thing was the shuttle on time and prompt
Stayed 2 nights in Jul 2025

2/10 Terrible

Graciela

Disliked: Staff & service

Overbooked woes

I got there went to the front counter to check in and then I was informed that they were overbooked! I didn’t receive a cancellation email or nothing, drove 5 hours to there because of a competition that my daughter was having to find out I didn’t have a room to stay the night. Very disappointed
Stayed 1 night in Jul 2025

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was old and dated. My room had a big wet spot on the carpet and smelled horrible. I complained twice about it and nothing was done. The towels used by previous guest were also still hanging in the bathroom. In the 2nd room I reserved there was mold in the bathroom.
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel

At 9pm they did not have a room ready for us. Get to room the ac broke couldn’t put us in another room gave us a box fan for the night. There was left over trash in our room from god knows what. Hair on bathroom floor and on beds.
Stayed 1 night in Jul 2025

2/10 Terrible

Moran

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a nice stay

I booked this room for my 23 year old daughter who had a long overnight connection and wanted a safe place to sleep. The airport might have been better. The room smelled terrible, something you could live with. The AC didn't work, hmmmm maybe that's why it smells so musty? Tried to call the front desk for help, phone doesn't work. Went to the front desk, stood in huge line, can't switch rooms, they're completely booked. The front desk gentlemen offered his personal fan, he was amazing. Tried to take a shower, also broken. Not a $159 hotel room.
Stayed 1 night in Jul 2025

4/10 Poor

Demetra

Disliked: Property conditions & facilities

Disappointing Layover Stay

The name Crowne Plaza used to mean quality, professionalism, and safety. I was disappointed with my room. It had a gaping whole near the lock. And my key didnt work upon entry. I had to return to reservation desk to have the key recoded,which seem to be a problem for a few other guests too.
Stayed 1 night in Jul 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We always stay at the crown plaza when we fly out of Cleveland. This time there was no soaps or blow dryer. Room was bare of anything that we would normally use. This place does need upgrades.
Stayed 1 night in Jul 2025

6/10 Okay

Hanifah

Travelled with family
Liked: Cleanliness, staff & service
I DID LIKE TO LOCATION BEING CLOSE TO THE CLEVELAND AIRPORT. SHUTTLE WAS AWESOME. NEEDED: UPDATED CARPET, BATHROOM FACILITIES, THE LIQUID CONTAINERS FOR BATHING WERE EMPTY. THANKS FOR THE PRICING.
Stayed 1 night in Jul 2025

8/10 Good

Jill

Travelled with group
Disliked: Property conditions & facilities
Hotel could use a remodel and the night reception desk could use more personality. Great location and nice shuttle service plus no parking fee.
Stayed 3 nights in Jul 2025