Where so I begin. First of all, you could hear everything upstairs when people were walking around screaming, yelling, whatever the case may be. Second, we had no control over and I asked about it and they never fixed it. Third I had to lay on the pull out sofa, but the first day I went to go use it it broke. I sent in a complaint and sent a picture, and they never came and fixed it. They just told me how to use a pull out a sofa, what a joke. Then finally my biggest pet peeve, the door to the bathroom, did not fit the frame properly so you could not shut the door!!