Property needs immediate attention. There was damage on the ceiling from what appeared to be a leak, the bathroom paint was peeling and the tub finish was peeling. There were ants in the pantry after we unpacked our food. The water in the kitchen was not working properly and extremely loud. The flooring was either damaged or unfinished. Heartwood had great customer service and gave us a partial refund, but the house itself was unnaceptable. We may book again with Heartwood, but not at this house, unless they make major changes.