Room was clean, entryways were dirty, difficult to open and close automatic doors due to cold weather⊠breakfast was good, stairwells very cold! Ice around sidewalks and parking lot.
I was killing 4-5 what looked like flying cochroaches per day. I went to use the ice bucket and there was garbage in it. And the room looked like it was quickly cleaned, missing dirt in the corners, etc. Also, when making reservations, there was no mention of not having an elevator. I will not be staying here again.
3 inch carpenter nail left on the floor, bathroom door did not close, water drained into the room from the poor draining system in the shower. Bathroom door had water damage and was broken up. Room was not clean upon arrival. WiFi did not work. No wash cloths or hand towels. Dirty towels were taken from the room and were never given clean ones therefore leaving us with no towels. Staff was not very friendly.
Booked the room for family. They were unable to stay in the room due to the condition. Towels were dirty, sheets were dirty, lady bugs everywhere. When they asked for new towels more dirty towels were given to them as a replacement. Pictures were taken of everything. They went to tell the front desk and ask for a refund after checking in getting the dirty replacement towels and were told only a manager can refund for the room and that they would call when they come in. Never received a call. Numerous phone calls made to the property have gone unanswered. Corporate unable to assist.
We didn't stay the night! The parking lot was dirty, there was a bedside commode in the parking lot. The room was clean, but when we turned the heat on, it smelled like cigarette smoke. I have asthma and can't tolerate it. We left and found another hotel.
First of all the place is filthy, I requested a king suit and got a double queen. The room had a broke desk chair, toilet seat, sink faucet, and 12x12 pillows that smelled. No elevator, hallway filthy, room filthy, I didnât even take a shower due to bugs crawling in it. Worst place ever , but the staff was nice
The property needs significant upkeep. The lights were flickering, the parking area requires maintenance, and the hallways had a strong musty odor. I was first given a room with an adjoining door whose lock did not work. Staff insisted it was âfineâ because the other guestâs door was locked, which I found unacceptable. I requested a different room or a refund, but the immediate response was that refunds were not offered.
I was eventually moved to another room, but it was difficult to rest due to a child loudly yelling until about 1 a.m. The hotel looked much nicer online than it did in person, which was disappointing. This was my first stay here and will be my last. Had I been able to receive a refund, I would have chosen a different hotel
It was like the stairwells were not cleaned hardly ever definitely not within the three nights we were staying there. The room was OK there was no elevator so taking the stairs every single time and Iâm not being cleaned was pretty bad.
We paid more for a king suite with jacuzzi tub. It didnât work. The bed was probably the most uncomfortable bed and pillows Iâve ever slept on. The up keep and cleanliness of the room could her been better