The first key we received did not work to open our room. We were given a new key for a new room and that worked. The room was okay. It was a little worn/dirty. We could've used more towels for the bathroom. Both mattresses were very firm. We could also hear music coming from nearby rooms throughout the evening/morning. Breakfast was good.
No refrigerator in room as listed. Had to get one put in room. Bed was broken. Had to ask for another room. Microwave broken. When requested told there was none available due to a POWER OUTAGE. No room service provided during entire stay.
There was no refrigerators in room. Had to ask for one. No main hall light working in bathroom either. Did not clean room no days during stay. When reported to front desk on second day nothing still happened. When asked for towels they did not have any ready. Awful experience. Will NEVER stay here again. Other people were complaining about the conditions of this hotel.
The room was clean, stocked and ready to go. Staff were kind and supportive. Our favorite part was Saturday when we went down to eat breakfast and we're greeted and helped by 2 employees with disabilities. They were the most precious men that did a great job of keeping the lobby swept and tidy.
The staff are amazing they let me check in at 4am without any questions and much to my surprise i didn't have to check out until 11am the next day! They also have a breakfast bar something for everyone
The staff was very helpful. But we had to change rooms twice to get a room that had a refrigerator that worked and a door that actually locked.
worked and a toilet seat that wasn't broken or a door that locked
The hotel was clean, front desk personnel were friendly, breakfast had a variety of hot and cold choices, beds were comfortable. The only complaints were the main light in the bathroom wasn't working and the bathtub was extremely slippery with no grippers or mat.
The room could use a deep clean. I saw a bug in the bathroom. I reserved a double room and they only had a king. We used the pull out but we had to go back down the get the bedding by for it.
Property itself was clean and I felt secure. However there were several little things that made our stay a little disappointing. There was no water for guests. There was a hot/cold dispenser in the lobby but it wasnât working. There was another on the counter in the breakfast area with the tea/coffee but it also was empty. The shampoo dispenser in our room was also empty and there werenât enough towels in the bathroom. It just felt like the small details were overlooked and what could have been a decent stay was disappointing.