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SureStay Hotel by Best Western Columbus Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Columbus Downtown

Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Free daily continental breakfast
Front of property
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
1024-1034 Veterans Parkway, Columbus, GA, 31901
  • Place, Springer Opera House
    ‪6 min walk‬
  • Place, RiverCenter for the Performing Arts
    ‪11 min walk‬
  • Place, Columbus Georgia Convention & Trade Center
    ‪14 min walk‬
  • Airport, Columbus, GA (CSG-Columbus Metropolitan)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Columbus Downtown

Hotel in Columbus with free breakfast and 24-hour front desk
Coffee/tea in a common area, a 24-hour front desk and free breakfast are available at this hotel. Free WiFi in public areas and free self parking are also provided.
SureStay Hotel by Best Western Columbus Downtown offers 65 accommodations with coffee/tea makers and complimentary newspapers. 32-inch flat-screen televisions come with satellite channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

During your stay at SureStay Hotel by Best Western Columbus Downtown, you're just a quick walk from Springer Opera House. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include coffee/tea in a common area
  • Within a 10-minute walk of Springer Opera House and Ma Rainey House
  • Cats and dogs welcome for a fee
Free breakfast is served daily. Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this Columbus hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 20 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Econo Lodge Inn Columbus
Econo Lodge Columbus
Econo Lodge Suites Historic District
Columbus Inn Suites
Econo Lodge Inn Suites
Surestay By Columbus Columbus
SureStay Hotel by Best Western Columbus Downtown Hotel
SureStay Hotel by Best Western Columbus Downtown Columbus
SureStay Hotel by Best Western Columbus Downtown Hotel Columbus

Reviews

SureStay Hotel by Best Western Columbus Downtown Reviews

6.2

6.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 114 out of 447 reviews
Rating 8 - Good. 85 out of 447 reviews
Rating 6 - Okay. 65 out of 447 reviews
Rating 4 - Poor. 73 out of 447 reviews
Rating 2 - Terrible. 110 out of 447 reviews

Reviews

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place worth the cost
Stayed 4 nights in Aug 2025

8/10 Good

Brittany

Travelled with family
Decent stay waking distance to the heart of downtown Columbus. Rooms are small but clean, have a mini fridge, microwave, hairdryer. They also have an onsite laundry machine for guest that cost $4 to wash and dry. Would have like to have had a smart tv so you could watch Netflix or Amazon on the tv. I did not try the breakfast but was told they didn’t have coffee. They were friendly and changed the towels in the room daily which was nice.
Stayed 4 nights in Jul 2025

4/10 Poor

Mandi

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The breakfast is nearly non-existent. The shower was in poor shape. The curtain rod was broken and the curtain they had did not fit the shower. Because of this, water floods the bathroom and into the main room. The floor just outside the bathroom is warped and water damaged from previous guests doing the same thing. The room was extremely hot when we arrived. The staff did not turn on the air conditioner prior to our arrival. There were only two easily accessible outlets in the room. They were on the opposite side of the room from the desk. We did not receive room service during day 2. I had to go to the front desk after 7pm to ask for toilet paper and towels.
Stayed 4 nights in Jul 2025

10/10 Excellent

Oscar, Lake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was really clean and the hotel staff was really friendly with information and getting us checked in.
Stayed 1 night in May 2025

10/10 Excellent

Roxann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great they treated us very nice. We have a German Shepherd which is a breed no one will allow so it was nice to be able to have our pet with us. Thank you
Stayed 3 nights in Jul 2025

8/10 Good

Roxann

Stayed 1 night in Jul 2025

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Jul 2025

4/10 Poor

Andy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

ROACH HOTEL

COCKROACHES On our return trip (7/25), we encountered a cockroach in the bathroom. We were moved from room 117 to room 105. When we woke up the next morning, there was a cockroach on the floor of that room. We expect both the room deposit and the room fee refunded to us immediately. Today is Monday, July 28, and if this is not done by the end of business today, I am going on Yelp, and I am going to the Better Business Bureau.
Stayed 1 night in Jul 2025

8/10 Good

Alisa, Simpsonville

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2025

2/10 Terrible

Darry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a hotel a nasty smelly motel SUCKS

Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Stayed 6 nights in Jul 2025

4/10 Poor

Kym

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall experience was poor. The toilet was broke, every time I had to flush, I had to plug the toilet with my hands. Housekeeping never came to the room during my 3 days stay. The staff was fixing another room, problem they waited until after 7 p.m.
Stayed 3 nights in Jul 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, friendly staff and the priority was in a good location. Walkable to the river and several restaurants, shops, etc.
Stayed 1 night in Jul 2025

10/10 Excellent

Damon

Stayed 1 night in Jun 2025

8/10 Good

Officiaal.

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Zachary

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

SABRINA

Travelled with family
Liked: Staff & service
It was ok besides my room air conditioner not cooling properly. I was giving the option to move to another room but I was about to head to an event and really didn’t have time and by the time I got back in I didn’t feel like moving all my things to another room. They just need to check appliances before booking etc.
Stayed 1 night in Jun 2025

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very nice and accommodating
Stayed 3 nights in May 2025

10/10 Excellent

Lesly

Stayed 1 night in Feb 2025

6/10 Okay

Alyra

Travelled with partner
Liked: Staff & service
Felt unsafe due to othet guests in the area. S.elled like marijuana as soon as i walked outside. I knew it was average stay but was more like below average. More run down then the pictures. But is a lot cheaper then the hotels downtown. I guess yiu get whay you pay for
Stayed 2 nights in Apr 2025

10/10 Excellent

Thom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025