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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Exterior
Indoor pool
Exterior
Breakfast, lunch, dinner served; local cuisine, sea views
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Conwy Castle
    ‪5 min drive‬
  • Place, Venue Cymru
    ‪7 min drive‬
  • Place, Llandudno Pier
    ‪9 min drive‬

Room options

View all photos for Executive Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Twin Room (Penthouse)

  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

  • 10 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Quay Hotel and Spa

Art Deco hotel with marina and full-service spa
Along with a marina, this hotel has a full-service spa and an indoor pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Quay Hotel and Spa. During your stay, you'll be within walking distance of Llandudno West Shore Beach. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and ocean views while dining at Marina Restaurant
  • Take a swim in the indoor pool
  • Indulge with manicures and pedicures, aromatherapy or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the breakfast
  • Just a 3-minute drive from Conwy Castle and 7 minutes from Eryri National Park
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

Guests are served a free full breakfast on weekdays from 7 AM to 10 AM.
Marina Restaurant – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar – Overlooking the ocean, this bar specialises in local cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from 31 December 2025 to 1 January 2026 (dates subject to change).

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Reviews

Quay Hotel and Spa Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 701 out of 1018 reviews
Rating 8 - Good. 217 out of 1018 reviews
Rating 6 - Okay. 61 out of 1018 reviews
Rating 4 - Poor. 23 out of 1018 reviews
Rating 2 - Terrible. 16 out of 1018 reviews

Reviews

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with a brilliant pool and spa. The staff were absolutely lovely.
Stayed 3 nights in Jul 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Mr G D

Stayed 2 nights in Jul 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

JIAYIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place！I want to go again
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and customer service first class. Amenities great - would definitely stay here again
Stayed 2 nights in Jul 2025

2/10 Terrible

David

Stayed 2 nights in Jul 2025

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, facilities and staff. Everything was of high quality, and there were sufficient and pleasant staff. Convenient for Llandudno and Conway.
Stayed 2 nights in Jul 2025

8/10 Good

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, service could be more efficient.

Great location and the terrace overlooking the estuary is perfect for a sun-downer. Service on the terrace wasn't particularly quick, but professional. Great breakfast with really good service.
Stayed 1 night in Jul 2025

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the outdoor terrace was lovely
Stayed 1 night in Jul 2025

10/10 Excellent

Hamanti

Travelled with partner
Liked: Amenities
Seaviews, helpful friendly staff and great breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful area hotel very pretty staff we’re really nice
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Koon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good, They put us in a disability room .
Stayed 1 night in Jun 2025

10/10 Excellent

Garreth, Huddersfield

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and a gorgeous hotel with lovely spa facility, made my birthday break so special
Stayed 2 nights in Jul 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Definitely stay again when visiting wales, could have stayed longer if it was going to be possible
Stayed 2 nights in Jun 2025

10/10 Excellent

Azaresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning place.

We love this hotel. Beautiful place,situated in a stunning spot. Staff very friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort

Quality hotel

Excellent hotel in a great location. Views of the mountains and the Conwy estuary. Staff always friendly and welcoming, and a good menu.
Stayed 1 night in Jun 2025

6/10 Okay

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was excellent, they upgraded us due to a wedding being held and they put us in a suite, but it was still noisy, the sound insulation between rooms isn't good and whilst sitting in bed we could hear the people up above on the toilet!!!
Stayed 1 night in Jun 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, with fantastic views! The staff were super friendly , could not fault any of them . One of the best Spa facilities I have been to. Was impressed with cleanliness of hotel & rooms, very spacious.
Stayed 1 night in Jun 2025

10/10 Excellent

Hannah

Stayed 1 night in Jun 2025

4/10 Poor

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was lovely, the room was terrible, never in the photo gallery is a ground floor room looking out onto the car park shown, when I requested a change I was told that was the room Expedia gave me. Very expensive stay to be so disappointed.
Stayed 3 nights in Jun 2025