Reception was unatteded upon arrival at 4.30pm, even though advertising said open until 7pm, calls made to two phone numbers as per signage to receive a response. Call back from Manager to find out our room key had been left under the doormat. Once in room, there was no information left so call made again to ask Wi Fi password . Went to return room key next morning at 8.30am to find doors still locked even thought it was to open at 8am