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The Mallard Hotel

2.0 star property

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Photo gallery for The Mallard Hotel

Premium bedding, down duvets, memory-foam beds, individually decorated
Games room
Exterior
Front of property
Premium bedding, down duvets, memory-foam beds, individually decorated

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
178 Five Points Dr, Copperhill, TN, 37317
  • Place, East Polk Public Library
    ‪12 min walk‬
  • Place, Blue Ridge Scenic Railway
    ‪21 min drive‬
  • Place, Blue Ridge Lake Marina
    ‪26 min drive‬

Room options

View all photos for Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Double Queen Deluxe

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for King Room

Premium bedding, down duvets, memory-foam beds, individually decorated

King Room

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Suite

Premium bedding, down duvets, memory-foam beds, individually decorated

King Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-Double Queen Deluxe

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Pet Friendly-King room

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-King room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Mallard Hotel

Along with laundry facilities, this smoke-free hotel has charcoal grills and a picnic area. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a TV in a common area and a vending machine. Housekeeping is available on request.
The Mallard Hotel offers 35 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Memory foam beds feature down duvets and premium bedding. This accommodation has kitchenettes with microwaves. Bathrooms include a shower and complimentary toiletries.

This Copperhill hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 43-inch Smart televisions come with satellite channels and Netflix. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Mallard Hotel, you're just a quick walk from East Polk Public Library. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include laundry facilities, a vending machine and TV in a common area
  • 6 minutes on foot from East Polk Public Library and a 4-minute drive from Ocoee Adventure Center
  • Dogs welcome free of charge
Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at The Mallard Hotel. Free self parking is available.

This Copperhill hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

The Mallard Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 141 reviews
Rating 8 - Good. 24 out of 141 reviews
Rating 6 - Okay. 25 out of 141 reviews
Rating 4 - Poor. 12 out of 141 reviews
Rating 2 - Terrible. 15 out of 141 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tia

Stayed 1 night in Feb 2026

10/10 Excellent

Ben

Liked: Amenities, property conditions & facilities
Clean room, never met the staff.
Stayed 3 nights in Jan 2026

2/10 Terrible

Tia

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We didn't have hot water I would like half of the money back
Stayed 1 night in Jan 2026

10/10 Excellent

Angel

Stayed 2 nights in Jan 2026

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was fantastic and the coffee in the room was even better
Stayed 1 night in Jan 2026

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was awesome! The coffee in the room was even greater!
Stayed 1 night in Jan 2026

10/10 Excellent

Angel

Stayed 1 night in Jan 2026

6/10 Okay

Sissy

Travelled with family
Liked: Cleanliness
The room was clean, slightly dated. The instructions for check-in were very clear. However, the keypad was not functioning and the code for the lock box was incorrect. The staff quickly moved us to another room which we were able to enter with no problem.
Stayed 1 night in Jan 2026

10/10 Excellent

Angel

Stayed 4 nights in Jan 2026

2/10 Terrible

Raquel

Travelled with family
Disliked: Staff & service, amenities
Key code did not work. Information on email misleading and no customer service as nobody available when we arrived. Nothing specified on email that office would be closed when we arrived. It only stated that lobby is alwsys open. In addition, this was listed as a hotel, but it was actually a motel.
Stayed 1 night in Jan 2026

8/10 Good

mackenzie

Liked: Cleanliness
the room was great. clean and comfortable. the only issue was the thin walls so the dogs barking was annoying. also the room randomly smelled like cigarette smoke so i did not like that. especially because we had a no smoking room and all the rooms around us were no smoking. the smell was coming through the air vents. not a fan of that. but overall it was a decent experience
Stayed 2 nights in Dec 2025

8/10 Good

Orgen

Travelled with family and small children
Liked: Cleanliness
Clean and comfortable room. No staff on site, however , when I encountered issues with my reserved room, a staff came to give me the keys to the new room. No breakfast as advertised. Otherwise location is very accessible to the main road.
Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an excellent room. One of the best mattresses I have ever slept on! Great bar with Keuri coffee maker, coffee pods, real creamer, etc. Microwave and a sink! Great TV with Tubi for movies. Only negative, they need to update the outside!
Stayed 1 night in Nov 2025

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities
Great still would like to know if military get a discount?
Stayed 1 night in Dec 2025

6/10 Okay

Jason

Stayed 1 night in Nov 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had difficulty checking in, our code did not work, no one was at reception except for a phone number. We called and were given the lockbox combination for the physical key which we used for the duration of our stay. IDK, it was strange not having a person onsite.
Stayed 1 night in Nov 2025

2/10 Terrible

miguel, Dallas

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no towels in our unit went down this morning at 8 o’clock for breakfast no coffee cups no breakfast had to call maintenance to find one towel was told someone would be on the property at 7 AM 8 o’clock still nobody on site
Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 1 night in Nov 2025

8/10 Good

Melissa

Stayed 2 nights in Nov 2025

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Code did not work on assigned room. Had to call and they had to change our room. Very frustrating after a long day on the road.
Stayed 1 night in Nov 2025

10/10 Excellent

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
No face to face with anyone as you get your room and door code via email which turned out to be very nice. I didn't know what you do if you have an issue but we didn't. Very nice, very modern room. Absolutely did not expect how nice it would be. It says the breakfast is grab and go which, to me, means a banana and muffin in a bag but it was much more of a Continental bfast with tables, etc.
Stayed 1 night in Nov 2025

6/10 Okay

Clifford, Hiawassee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was no staff present. Everything was self-service. We were running out of toilet paper and there was none in the supply room. Also, no Kleenex tissue available. Breakfast leaves a lot to be desired. It was all bread items every day! Also, no decaf coffee.
Stayed 4 nights in Nov 2025

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room great comphy bed and pillows.
Stayed 2 nights in Nov 2025

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Fast internet, cute styling, comfy bed. I would definitely come back to this MOTEL!!
Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Stayed 2 nights in Oct 2025