4/10 MĂ©diocre
Alisha
Voyage en famille
29 mai 2025
Les points faibles : PropretĂ©, infrastructures et conditions de lâhĂ©bergement, confort de la chambre
Unfortunately, we did not have a great experience at this hotel due to the condition of the room. After we left, we noticed bed bug bites on both my husband and son who shared a bed. We've never encountered these bites before so we weren't sure what they were until doing more research. We didn't see any bugs in the room, but they must have only been in the one bed since my daughter and I shared the other bed and didn't have any bites. Another issue with the room was the handle on the toilet wasn't functioning properly as it needed to be raised after flushing. Not a huge inconvenience, but something we noticed. Also, I do have to point out the issue with parking - they have a great self-parking structure, but during our stay it was extremely difficult to find an open space. We had to drive around the lot for about 15 mins each night to find a place to park. Not sure if this is normal as it was a holiday weekend so they were probably a bit busier than usual. Although the hotel is a bit outdated, it is nice and the front desk service was lovely. I wish I would have raised these concerns while staying there, but the toilet handle and parking were minor inconveniences. I would have brought up the bed bugs to management had we known. We stay in Costa Mesa often but this was our first experience at this property. For the reasons above, I will not book this hotel in the future, but hopefully management will look into and resolve the bed bug issue.
Alisha
Séjour de 2 nuits en mai 2025