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North Pier Hotel

Property class: 3

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Bar (on property)
Interior
Front of property – evening/night
Bay View Suite | Bed sheets
Two Bedroom Bay View Apartment | Living area | TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Bar

Explore the area

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5 The Esplanade, Cowes, VIC, 3922
  • Place, Phillip Island Coastal Reserve
    ‪1 min walk‬
  • Place, Cowes Beach
    ‪2 min walk‬
  • Place, Phillip Island Ferry Dock
    ‪2 min walk‬

Room options

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Bed sheets

Guest Room

  • Sleeps 4

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Guest Suite | Bed sheets

Guest Suite

7.6 out of 10
Good
(18 reviews)
  • 38 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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Budget Room | Bed sheets

Budget Room

7.8 out of 10
Good
(40 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

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Budget Family Room | Bed sheets

Budget Family Room

8.6 out of 10
Excellent
(12 reviews)
  • 38 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Two Bedroom Bay View Apartment

Two Bedroom Bay View Apartment | Bed sheets

Two Bedroom Bay View Apartment

  • Bay view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds, 1 Single Bed and 2 Single Bunk Beds

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Bay View Spa Room | Bed sheets

Bay View Spa Room

  • Bay view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

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Bed sheets

Guest Suite

  • Sleeps 4

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Bed sheets

Bay View Queen Room

  • Sleeps 4

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Four Bedroom Pool View Townhouse | Living area | TV

Four Bedroom Pool View Townhouse

  • 120 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 4 Single Beds

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Four Bedroom Townhouse | Terrace/patio

Four Bedroom Townhouse

  • 120 sq m
  • 4 bedrooms
  • Sleeps 12
  • 1 Queen Bed, 2 Double Bunk Beds, 5 Single Bunk Beds and 1 Single Bed

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Bay View Suite | Bed sheets

Bay View Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Bed sheets

Bay View Spa Room

  • Sleeps 6

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Bed sheets

Two Bedroom Bay View Apartment

  • Sleeps 9

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Bed sheets

Four Bedroom Pool View Townhouse

  • Sleeps 8

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Bed sheets

Four Bedroom Townhouse

  • Sleeps 17

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Room, Multiple Beds, Bay View | Bed sheets

Room, Multiple Beds, Bay View

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Bay View Queen Room

Bay View Queen Room | Bed sheets

Bay View Queen Room

8.6 out of 10
Excellent
(19 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

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Bay View Family Room | Bed sheets

Bay View Family Room

9.4 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 44 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Single Bed

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Guest Room | Bed sheets

Guest Room

8.4 out of 10
Very good
(20 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bay View Room

Bay View Room | Bed sheets

Bay View Room

8.0 out of 10
Very good
(18 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Budget Room

Bed sheets

Budget Room

  • Sleeps 2

View all photos for Bay View Room

Bed sheets

Bay View Room

  • Sleeps 4

View all photos for Bay View Suite

Bed sheets

Bay View Suite

  • Sleeps 2

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Bed sheets

Budget Family Room

  • Sleeps 5

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Bed sheets

Bay View Family Room

  • Sleeps 5

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About this property

North Pier Hotel

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, express check-out and tour/ticket assistance are on-site.
North Pier Hotel offers 62 accommodations with a hairdryer. Televisions come with digital channels.
An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at North Pier Hotel. During your stay, you're just a quick walk from Phillip Island Coastal Reserve. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a terrace, an ATM and TV in a common area
  • Guests have great things to say about the helpful staff and the location
  • Steps from Phillip Island Coastal Reserve and Cowes Beach
North Pier Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at North Pier Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star Cowes hotel is smoke free.

North Pier Hotel – This restaurant serves lunch and dinner.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • North Pier Hotel

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • Outdoor pool
  • Pool gate

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive after 6:30 PM on weekdays must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Continental Cowes
Continental Hotel Cowes
North Pier Hotel Hotel
North Pier Hotel Cowes
North Pier Hotel Hotel Cowes

North Pier Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 330 out of 1002 reviews
Rating 8 - Good. 357 out of 1002 reviews
Rating 6 - Okay. 169 out of 1002 reviews
Rating 4 - Poor. 87 out of 1002 reviews
Rating 2 - Terrible. 59 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Check in was easy. Unfortunately our room wasn't clean yet and had to wait a while but reception lady was lovely and gave me vouchers for the restaurant/bar. Great views and great pool area. Restaurant good and playroom good 👍
Stayed 2 nights in Jan 2026

10/10 Excellent

Pavlo

Liked: Cleanliness, amenities, property conditions & facilities
Good location and affordable price. Good beaches for kids
Stayed 3 nights in Jan 2026

6/10 Okay

Margaret

Stayed 2 nights in Jan 2026

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff , nice ocean views .
Stayed 5 nights in Jan 2026

10/10 Excellent

Johnathon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and centrally located.
Stayed 1 night in Dec 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 2 nights in Jan 2026

2/10 Terrible

Louise

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid if you want sleep. The noise at North Pier Hotel is unbearable. Loud music, pub noise and people well into the night, plus early morning disturbances. The room shared a wall with the pub and had virtually no soundproofing, making sleep impossible. Location is good, but it’s completely overshadowed by the constant noise. Would not stay again.
Stayed 1 night in Dec 2025

6/10 Okay

Paul

Stayed 2 nights in Jan 2026

8/10 Good

Brad

Travelled with family
Liked: Amenities, property conditions & facilities
Great location. The only reason I didn’t give 5 stars was due to cleanliness
Stayed 1 night in Jan 2026

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pool and sitting area was great to have access to.
Stayed 2 nights in Jan 2026

6/10 Okay

Girish

Stayed 1 night in Dec 2025

6/10 Okay

ashlee

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff were amazing, friendly and helpful. Upon checking in I noticed some things had not been cleaned properly, nothing major. But other then that, the stay was as expected.
Stayed 1 night in Dec 2025

10/10 Excellent

Fedor

Stayed 1 night in Dec 2025

6/10 Okay

Riana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
View was great. Beds were fine. But the cleanliness of the room was questionable to say the least. No one has cleaned under the bed in at least a year. There was a dead fly on the floor when we came in and all the decorative cushions were stained. Not small stains either. I doubt the floor got anything more than a quick sweep between guests. No one came to clean the room while we were there either. Location is great though, but they really need to get on top of cleaning or that place won't last
Stayed 4 nights in Dec 2025

10/10 Excellent

Adrian

Stayed 1 night in Dec 2025

8/10 Good

Yuan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good location, clean room, friendly staff.
Stayed 1 night in Dec 2025

6/10 Okay

sachin

Stayed 1 night in Dec 2025

6/10 Okay

Kia Hui

Travelled with family
Liked: Cleanliness, staff & service
Room is generally small and facilities such as bed and chair in-room needed to be upgraded for guest convenience !
Stayed 2 nights in Dec 2025

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness
We were advised by email after we booked that there would be resurfacing works to the car park so parking would be on street parking only. Upon arrival, the street was so full, we had to carry our luggage a fair distance. The following morning at 7am, myself and my young daughter were woken by excessive vibration and the sounds of chains dragging through the brick wall. Our hearts were pounding, and my daughter was petrified. The noise continued consistantly throughout the morning to the point we could not hear eachother speak without shouting. The asphalt workers congregated outside our room window with their machinery running while they bantered amongst eachother. It was so bad i was forced to confront the group of workman to keep the noise down. Upon checkout, I conveyed our experience and was offered a forced and scripted apology with the added comment that the work had to happen and my experience would be passed onto the manager. A terrible way to remember our first famiky vaccination in over 4 years
Stayed 1 night in Dec 2025

6/10 Okay

Perpetua

Stayed 2 nights in Nov 2025

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic. Curtains on the window would be handy😀😀
Stayed 2 nights in Nov 2025

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, amenities
An old place. did what it said on the packet!
Stayed 1 night in Nov 2025

10/10 Excellent

Lynne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The north pier is so accessible and safe for everyone. Staff are always friendly
Stayed 1 night in Nov 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service
We had a good stay, location and parking was great. The room was clean but probably needs a refresh/repaint modernising the room for the price paid to stay. Access to the rooms was more difficult without an elevator and only steps. The tv needs upgrading as it was not streaming capable. Lastly the suppled tea cups need replacing with something that actually lets you drink more then one sip! Overall happy but some constructive feedback!
Stayed 2 nights in Nov 2025

10/10 Excellent

Jeremy

Excellent service
Stayed 1 night in Nov 2025