Upon arrival to the condo, you are immediately greeted by amazing people - the condo staff are all outstanding, especially Guillermo!! This is where the fun ends though.
Bedrooms:
• Beds are all extremely uncomfortable
• Comforters are shredded & poor attempts have been made to sew them back together
• Sheets are stained and very thin/threadbare
• Window coverings in the bedrooms have huge holes in them
• Countertop in master bathroom is severely etched & stained
General:
• No grill at the condo as shown in photos
• Zero water pressure for showers, dishes or handwashing (my parents were in another condo and we showered there)
• Almost no hot water and when it comes it is fleeting; water tank is very small
• There are no DVD players as listed in the amenities
• Beach towels are tattered & have holes in them
• Pool is missing tiles and has multiple large rust stains in it. Not much for filtration and it isn’t kept full enough for the infinity feature to work. When the aphid infestation occurred, the pool was constantly filled with bugs and rendered it unusable
• The aphid infestation was frustrating and could have been handled better/earlier. They were largely not in front on the street side, only on the ocean side with millions of them collecting on the deck, in hallways and around doors and were not routinely kept up with
• Two of the remotes for the A/C didn’t work; no offer to bring new batteries
• Noise from the unit above, trash chute, elevators & A/C motors in the stairwell grew to be ridiculous
Kitchen:
• Dishwasher has an ‘out of service’ sign inside of it
• Wine fridge in the condo also doesn't work
• Zero instructions for running appliances and figuring out the induction range was frustrating; we didn’t even attempt to use the oven
• Condo has an odd variety of pots, pans, dinnerware and silverware in different states of needing replacement, but not much of anything else for kitchen use
There is a review from December 2020 stating the beds, water pressure & dishwasher were all in need of upkeep/maintenance. We booked thinking surely in the time from December to September, those items would all be fixed or updated, and this was completely incorrect.