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Hotel Casa Colonial Cozumel

3.0 star property
VIP Access

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Photo gallery for Hotel Casa Colonial Cozumel

A woman in a white dress and hat standing at a glass entrance with a woven bag, a large potted plant, and a glimpse of an interior with a sofa and a patterned wall.
Lobby sitting area
Suite, 2 Double Beds | Living area | Plasma TV
Front of property
Studio | Living area | Plasma TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
5a. Ave Sur No. 9, Cozumel, QROO, 77600
  • Place, Central Plaza
    ‪1 min walk‬
  • Place, San Miguel Church
    ‪3 min walk‬
  • Place, Cozumel Museum
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio

Studio | In-room safe, desk, iron/ironing board, free cots/infant beds

Studio

9.0 out of 10
Wonderful
(17 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds

A hotel room with two beds, a wooden headboard, a bedside table with a phone, and a bathroom visible through an open door.

Suite, 2 Double Beds

8.8 out of 10
Excellent
(14 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds

A person lying on a bed with a towel wrapped around their head, reading a book.

Suite, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Casa Colonial Cozumel

Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Hotel Casa Colonial Cozumel offers 28 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and an iron/ironing board. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Cozumel hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Casa Colonial Cozumel. During your stay, you're just a quick walk from Central Plaza. Free breakfast, free WiFi in public areas and dry cleaning service are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute drive from Stingray Beach and 9 minutes from Chankanaab National Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Free breakfast is served daily. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Casa Colonial Cozumel.

This 3-star Cozumel hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 11:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 11:30 AM

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 306 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 306 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 001-007-005224/2025

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Colonial Suites
Suites Colonial
Suites Colonial Cozumel
Suites Colonial Hotel
Suites Colonial Hotel Cozumel
Colonial Hotel Cozumel
Suites Colonial Hotel
Suites Colonial Cozumel
Suites Colonial Hotel Cozumel

Hotel Casa Colonial Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 264 out of 521 reviews
Rating 8 - Good. 187 out of 521 reviews
Rating 6 - Okay. 44 out of 521 reviews
Rating 4 - Poor. 12 out of 521 reviews
Rating 2 - Terrible. 14 out of 521 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for relaxing and exploring Cozumel
Stayed 10 nights in Feb 2026
Verified

8/10 Good

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in the centre of the town, so everything is accesible
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Dana

Liked: Cleanliness, property conditions & facilities
Excellent, every time!
Stayed 4 nights in Nov 2025
Verified

4/10 Poor

Alba

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice and helpful but this property is needing a strong update, too old and smelling.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
We were very well greeted. The staff made the check in easy and also provided helpful information regarding the area and places to go. The rooms are large and clean and the beds very comfortable. The breakfast is simple and the staff very kind. Location is perfect close to the main street with great restaurants and 5 minute walk to the ferry.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet room, comfy beds, great location, easy walk from the ferry and very friendly staff. The morning server opened the gate for the beautiful gardens which was a lovely treat.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Melyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

BLANCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and staff! Always had a smile and courteous attitude! Perfect room for my husband and I to enjoy while at Cozumel!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dennis

The staff was very pleasant, especially the morning food servers.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Michael

None
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was really nice.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice basic place to stay. Very well located and friendly staff.
Verified

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place right in the Plaza. Nice staff and great patio breakfast. Very close to shopping and dining.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will def go back, amazing bang for your buck, withing a short 4 min aalk to the main ferry terminal, wirh restaurants and marketa and anything you need cllae by
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

MARIA

Great area! Walking distance to everything.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located really close by the ferry, convenient location to many places
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Enjoyed the suite.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this property, you won’t regret it. You are
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Pradeep

The amenities could be better
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Heath

Liked: Staff & service, property conditions & facilities
It's very convenient downtown the staff was always courteous and friendly I will definitely stay there again
Stayed 6 nights in Oct 2022
Verified

10/10 Excellent

Randy

Great hotel. Value, comfort and overall experience was excellent
Stayed 1 night in Nov 2023
Verified

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean, good value

Good location, very clean, quiet, good value, free access to fantastic sister hotel pool.
Stayed 3 nights in Mar 2025