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Sandman Hotel Cranbrook

2.5 star property

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Photo gallery for Sandman Hotel Cranbrook

American cuisine
Exterior
Interior
Standard Room, 2 Double Beds, Kitchen | In-room safe, desk, laptop workspace, iron/ironing board
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
405 Cranbrook Street, Cranbrook, BC, V1C3R5
  • Place, Cranbrook Mall
    ‪4 min walk‬
  • Place, MBSS Grounds
    ‪6 min walk‬
  • Place, Cranbrook History Centre
    ‪15 min walk‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Kitchen

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Kitchen

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Kitchen

Standard Room, 2 Double Beds, Kitchen | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Kitchen

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Sandman Hotel Cranbrook

Hotel in Cranbrook with fitness centre and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, a 24-hour front desk and a computer station. Limited housekeeping is available.
Sandman Hotel Cranbrook offers 72 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and hairdryers.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel Cranbrook. During your stay, you're just a quick walk from Cranbrook Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at Denny's Restaurant, a family restaurant that serves American cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Cranbrook Mall and MBSS Grounds
  • Pets welcome for a fee (restrictions apply)
Sandman Hotel Cranbrook offers its guests an indoor pool and a fitness centre. There's a restaurant on site. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. The business-friendly Sandman Hotel Cranbrook also features room service (during limited hours) and express check-out. Self parking is free.

This Cranbrook hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 4:00 AM to 1:00 PM.
Denny's Restaurant – This family restaurant specialises in American cuisine. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: CAD 10 to 20 for adults and CAD 8 to 20 for children
  • A restaurant

Restaurants on site

  • Denny's Restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 10 2025 to December 31 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10 to 20 for adults and CAD 8 to 20 for children
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cranbrook Sandman
Sandman Cranbrook
Sandman Inn Cranbrook
Sandman Inn Cranbrook
Sandman Hotel Cranbrook Hotel
Sandman Hotel Cranbrook Cranbrook
Sandman Hotel Cranbrook Hotel Cranbrook

Sandman Hotel Cranbrook Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 252 out of 975 reviews
Rating 8 - Good. 332 out of 975 reviews
Rating 6 - Okay. 205 out of 975 reviews
Rating 4 - Poor. 109 out of 975 reviews
Rating 2 - Terrible. 77 out of 975 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Irena

Travelled with family
Disliked: Staff & service, property conditions & facilities
Horrible set up for bathroom. Door oppened inward making it difficult to use toilet. Nousy dog next door yipping all evening and again in morning. Our room faced railway track, train noises all through the night. Upon arrival, was told pool not operational, this was NOT noted on their website. Too expensive for the poor quality of the rooms.
Stayed 1 night in Oct 2025

8/10 Good

Dawn

Stayed 1 night in Oct 2025

2/10 Terrible

Tyler

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Worst sandman I’ve stayed in, bottom 10 hotels.

Our room had a decent sized stain on the ceiling from the bathroom above leaking down. Our bathroom looked to have mold. Cigarette smoke smell bothered my kids and wife from trying to sleep, couldn’t leave the window open as it was large enough for the homeless to climb through. It was most evident from the bathroom, seemed to be coming in through the fan that was unable to turn off.
Stayed 1 night in Oct 2025

10/10 Excellent

Ramz

Stayed 1 night in Oct 2025

6/10 Okay

Kirsten

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall it was a ok stay for one night. Smells like cigarette smoke inside the building but overall it was clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Gregory

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Nice room. Fun staff in Denny’s.
Stayed 1 night in Sep 2025

2/10 Terrible

Les

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For $200 a night this is totally unacceptable. Room smells so bad we need to leave windows open and fan on. If I hadn’t already pre-paid, I would have walked away. This property is poorly kept up. We will never stay at another Sandman in a small town without thoroughly reading the reviews.
Stayed 1 night in Oct 2025

2/10 Terrible

kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood on the sheets on the sofa bed. Also blood stains on some of the towels. The toilet kept running. Otherwise the room was clean. The pool is out of order. The second floor is dipped in so bad the doors do not want to close. There is approximately a 3 inch gap at the base of the door on 1 side. This hotel needs some serious work and upgrades.
Stayed 1 night in Sep 2025

2/10 Terrible

Arturo

Stayed 1 night in Sep 2025

8/10 Good

Gordon

Functional, but clean and good service
Stayed 1 night in Sep 2025

6/10 Okay

Luke

Nice room and quiete
Stayed 1 night in Sep 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet/clean room
Stayed 1 night in Sep 2025

4/10 Poor

Jordan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The interior from lobby up the stairs to the second floor is like the second half of Titanic (sloped sideways). It looks like some structural remediation is needed. In addition to that, we booked this hotel expecting to use the pool but the pool was out of order when we got there and no reimbursement was offered.
Stayed 1 night in Sep 2025

8/10 Good

Peter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pleasant staff. Comfortable bed. Decent coffee.
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel with a sound Machine so it helped sleep at night it’s an older hotel beds are decent not amazing nor terrible. A little on firmer side.
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly but building in serious need of a renovation.....very tired......air conditioner did not work......poor TVs
Stayed 5 nights in Sep 2025

8/10 Good

Aime

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little Gem

Great place , clean and safe
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff was good but property needs a major upgrade
Stayed 5 nights in Sep 2025

4/10 Poor

Maureen

Stayed 1 night in Aug 2025

4/10 Poor

Tyler

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My key to the door of my room didnt work all weekend and I had to get the front desk to let me in everytime. Would be nice if they had a maintenance team to repair such issues.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stuart

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Doyle

Stayed 2 nights in Sep 2025

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was comfy, sheets nice and clean, but property very Worn. AC did not work, bathtub is damaged or stained Stains on chair etc. Denny's restaurant could also do with a update, especially the flooring After staying at the Sandman in Quesnel, which was super, The Cranbrook was very disapointing
Stayed 1 night in Sep 2025