2/10 ā UngenĆ¼gend
Grace
Mit dem Partner gereist
21. Okt. 2025
VerbesserungswĆ¼rdig: Personal & Service und Ausstattung
I already told the rep I spoke with that they should modify the description of their property. It is misleading and there is a Gatwick South Premier Inn. This it way too far from the airport. We spent almost 3hours locating the property, only to end up paying more for transport, and we were just left in the road side, with limited lighting, I paved walkway going to the property, no available food to order, no AC which we wouldnāt mind if we didnāt walk too much for being instructed by workers of the airport to take this tram, take the bus, an so on. The receptionists were not even welcoming and told us they couldnāt find our reservation in their system. I showed them my confirmation and even said she will take us in but with them taking a high risk since we do not have confirmation on their end. The area is like in a horror movie. The property is newly renovated but with very limited help, the pictures of manors in the same lot looks dilapidated. For your travelersā safety, please make sure they have the right ad on the website. I was given rewards of $50 but they took away my rewards for the 2 completed reservationsā¦. Pleas do not fool your clients, too. I have been with Expedia and this so far has been the worst nightmareā¦ in the end, one of your reps said āIām giving you extra reward on my own.āā¦ yesā¦but why take the rewards I had for other completed bookings? Just a bad way to insult your clientsā¦.
Grace
Aufenthalt von 1 Nacht im Oktober 2025