Not a seamless stay. Arrived to lobby with flood mitigation fans/ventilation ducts in place, multiple unsuccessful room keys and trips to front desk/ultimately had to be let in with master key and engineering had to fix next day. Tile in hallway not a good idea-noisy with rolling suitcases. Room was nice, but WAY overpriced. We got a king/murphy bed with 1 bathroom and small kitchenette for 2 days for just over $500. Went onto Winter Park and for less than $600, got a beautifully furnished 2 bedroom/2 bath condo with kitchen, washer/dryer, patio, and heated parking garage for 2 days. VRBO killing you (me) on fees. Wonât do that again
We came to mountain bike. The lodge secures bikes in a locked room in the main floor with a tag to verify folks are taking the right bikes out. Staff did not delay getting bikes in and out. There is a bike stand and hose out behind the pool area which was handy due to frequent steam crossings. The pool is outdoors with an indoor section. The hot tub is delightfully HOT but oddly not jetted. The room was large with all the needed kitchenette items needed including cookware. The room was clean and in adequate repair. The carpet was stained. The bed was very comfortable and a fluffy quilt and soft sheets were great after long riding days.
We've been staying at the Grand Lodge every summer for the past 10 yrs because it is a great pet-friendly option that is affordable and close to both town and hiking trails. The property in general needs some attention as the hot tub jets have not worked for several years and some of the rooms show some wear.
This room was fine. The main issue we had was that there was no screen on the window and as a first floor room, this didn't feel especially safe! We contacted the property manager and the reply was quick but they used the Grand Lodge maintenance team who needed a second reminder from us and then sent someone to take measurements but never returned during our short stay.
The bed was very comfortable and we do like the Emmons Suites that have the bed closer to the window for nice cool sleeping in the summer.
Room was ok for the price, little worn here and there, but not unexpected with age of property and price. The big downer is this first floor unit windows look at two transformers right out side, and dumpsters in the background with the other half of the building and parking lot (i.e. no view and curtains kept closed). Next stay will select another unit (for additional $) to have some type of view. Would also suggest anyone staying not select a unit near the side access door to parking lot or you will hear the door bang all night/early morning as people come ad go. Though this unit was in the middle of the building and that was not an issue.
We had a very enjoyable stay. Our room was spacious, clean and comfortable. We were on ground level so easy to get our dog out for potty breaks (lots of grassy areas around the lodge). Being Summer, the room can get a little warm but alleviated with the ceiling fan and a window for fresh cool air so lack of air conditioning not really an issue. Our room was a great place to come back to after long hikes for relxation. The kitchenette had everything we needed (coffee maker, microwave, single stove top, fridge, dishes, utensils). Have absolutely no complaints!
At check in, at 3:30 we were told that only hotel guests could check in. We had to wait until after 4. When we were allowed to check in, we were told we were lucky we could get a key because they had just recd the note we were coming. THE ROOM HAD A FULL VIEW OF THE DUMPSTERS, with a side view of some parking lot. On Saturday the trash haulers picked up the trash at 11 PM. They banged and rumbled for 1/2 hr. On Sunday at 11:20 PM the delivery truck beeped
and banged for a while. The hotel locked us out a day early because they thought we were leaving even though the rental was for 1 more day. The company had to.call the hotel, and they argued in front of us while we waited for a new key. No Mountain View, rude desk service, noisy deliveries and trash hauling late at night. All in all, awful. If I could give zero stars, I would.