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Novotel Cusco

4.0 star property
VIP Access

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Photo gallery for Novotel Cusco

A stone staircase with lanterns, leading to a room with a lamp and a painting on the wall.
A spacious corridor with stone arches, a red door, and a seating area with colorful chairs.
A corridor with stone columns, a tiled roof, and a door in the background.
A spacious courtyard with multiple seating areas, including sofas and tables, surrounded by stone arches and a central fire feature.
A person with a suitcase in a doorway with a sign that reads 'VONOTOVOR'.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Business services
  • Bar

Explore the area

View in a map
San Augustin 239 Esquina, Cusco, Cusco, 0
  • Place, Plaza de Armas
    ‪3 min walk‬
  • Place, Cusco Cathedral
    ‪3 min walk‬
  • Place, Coricancha
    ‪3 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 2 Single Beds (Colonial)

A hotel room with two beds, a desk, a chair, a lamp, a painting on the wall, and a window with curtains.

Room, 2 Single Beds (Colonial)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 Double Bed (Colonial)

A hotel room with a large bed, two bedside lamps, a wooden floor, a colorful abstract painting on the wall, and a wardrobe with a mirror.

Room, 1 Double Bed (Colonial)

  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Duplex, 1 Queen Bed (Colonial)

Family Duplex, 1 Queen Bed (Colonial) | Minibar, in-room safe, desk, iron/ironing board (on request)

Family Duplex, 1 Queen Bed (Colonial)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a window with curtains, a wall decoration, and a lamp.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a decorative wall piece.

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(25 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Habitación Colonial Matrimonial

A hotel room with a large bed, two bedside lamps, a wooden floor, a colorful abstract painting on the wall, and a wardrobe with a mirror.

Habitación Colonial Matrimonial

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Novotel Cusco

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
Novotel Cusco offers 99 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Novotel Cusco's great location gets high marks from our customers. During your stay, you're just a quick walk from Plaza de Armas. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Cusco Cathedral and 4 minutes on foot from Plaza de Armas
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel Cusco. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cusco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 5:00 AM to 9:30 AM and at the weekend from 5:00 AM to 10:00 AM.
Yaku Wasi Bar-Restaurante – This restaurant serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:00 AM on weekends; PEN 60.20 for adults and PEN 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Yaku Wasi Bar-Restaurante

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PEN 50 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at up to 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PEN 60.20 for adults and from PEN 35 for children
  • Airport shuttle fee: PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: PEN 50 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Cusco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20422841653

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Novotel Cusco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 743 out of 1004 reviews
Rating 8 - Good. 181 out of 1004 reviews
Rating 6 - Okay. 48 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a good location, staff very kind and helpful.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Xiaohua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a beautiful central lobby.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, nice spa amenities, great restaurant, and a good breakfast buffet. I really like the atrium area, a calming place to recharge after a day in the city. I wouldn't hesitate to stay here again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

JoAnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, friendly staff, nice and clean rooms. My only complaints are that the hotel is a bit chilly and the restaurant was slow, although the food was good. Overall, a great hotel for the area. Would stay again!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely courtyard, friendly staff. We had to leave early sp the packed a lovely to go breakfast
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with central location and nice staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel great staff great location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the terrace
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Eliane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to main city attractions, clean amenities, staff very friendly, great breakfast. Airports shuttle/taxi available on request
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

miranda

Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful hotel
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Service was top notch. So much staff willing to help. Restaurant and bar inside. Perfect location. Walkable to the main highlights. Restaurants and shops 1 min walk away. Definitely recommend
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations. We were only there one night but wish it had been more. Everything was great - especially the customer service, location and value.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kasra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful hotel in a 450 year old building .. with a short walk to the square. Well recommended.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel highly recommended
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh breakfast
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Zully

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful! I would definitely recommend!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

lukas

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and very accommodating.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Abbey

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very nice courtyard
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Highly recommend this charming hotel tucked away near the historic district.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lovely hotel located close to all the tourist sites
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted a no “brand” hotel this is exactly what I could’ve dreamed of. Clean, upscale & tradiotnal at the right price! HIGHLY recommend. Traveling with my husband and 2 kids they have a room with a queen bed and 2 beds in a loft it’s perfect
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jane

Nice clean bedding was glorious after some less than perfect stays in Peru!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

NEYSI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near everything, the staff is super friendly and the restaurant options are amazing
Stayed 4 nights in Jul 2025