2/10 Terrible
Gina
Travelled with family
25 Oct 2025
STAY AWAY FROM HERE!
This was the dirtiest hotel I have ever walked into in my life. I have no idea how previous guests have stated that it’s a great hotel. From my short walk into the hotel from the parking lot, there was a cloud of weed smoke hanging in the air. That should’ve been my first clue. The girl at the desk was nice enough so this has nothing to do with the staff. When we got to the elevator I knew we were in trouble. The elevator floor looked like it hadn’t been vacuumed in months. It almost looked like there was construction going on due the mess on the floor, but there was no construction happening. We got to the room and I had to immediately use the restroom as we had just arrived from a 3 hour road trip. As I sat there and looked at the floor I was MORTIFIED!!! There was not only regular hair on the floor, there was PUBIC HAIR on the floor in multiple areas! I was completely shocked and grossed out! Then I looked at the walls and they were covered with goop. Just absolutely disgusting conditions! I immediately knew I made a mistake in booking this hotel. I contacted Hotels.com and they were FABULOUS!! They contacted the front desk and explained the situation, then they got back to me and said that we could leave and would be getting a refund. Absolutely stellar customer service from Hotels.com.




Gina
Stayed 1 night in Oct 2025


















