8/10 Good
Delita
Travelled with family
2 Aug 2025
Liked: Cleanliness, staff & service, room comfort
Just a little disappointed
Our overall stay was good with the exception of a few things that stuck out. One being the hotel entry was filthy, liquids leaking from the bottom of the trash and stained the ground and attracting bugs; second guest that have taken up residence are overly comfortable with sitting in the lounge/front entry drinking beer and feet are propped on the chair where other guest have to sit. This wasn't a good look. The hotel was clean inside, the rooms we clean, housekeeping employees were very friendly, the employee in the breakfast area greeted everyone that enteted for food. Majority of the front desk staff was pleasant there was one young lady that didn't give a smile or much eye contact when speaking. Lastly, I didn't realize when booking this hotel that it was pet friendly (service animals) which is okay but there is a young man living in the hotel with a pit bull and when he walked in the not so friendly front desk female had a surprise look on her face and actually walked from behind the desk to locate his direction.
I chose the Holiday Inn Express because of its longevity in the industry and the value they have/had for the guest, location in Arlington, Texas and the amenities. My next visit to Arlington, Texas I will rethink my choice. We had a family of 6 and booked 3 rooms for 4 nights. Again, our comfort in the rooms, the area of the hotel, the cleanliness were all good.
Delita
Stayed 4 nights in Jul 2025