The host was not attentive to fix a simple request to stop a smoke detector from beeping every 30 seconds. It continued our entire stay & even got loader. Also, the trash bins outside were overfilled with trash that animals got in and spread over the yard. We are very dissatisfied customers who will not use this service again.
The house was located on the outskirts of Dallas and behind an old neighborhood. There was actually a room that had two twin beds instead of a queen. The upstairs bathroom was missing the toilet seat and was found on a shelf in the BR. I informed the host but nothing was ever done so my guest had to use the other two BR in the house. There were ants in the kitchen coming from behind the stove and around the baseboards near the fridge. The grass had not been cut in the backyard so it was overgrown. The kitchen sink was clogged when we went to wash up some dishes. I was told to use the BR plunger to unstop. There were not adequate dishes, or utensils to use. The few pots that were there were disgusting and nasty. There were stains in the carpet being covered by furniture. A missing smoke detector upstairs, broken outlets, dents in the wall, and broken chairs. There was no table as shown in the dinette area and a pc of the sectional was not present. The host was unresponsive a few times while there.
Upon arrival we could see that the place had been cleaned, which was nice. The issue I had was the communication with the host. The first day I contacted the host to inform them of the issues that we notice with the home. The dining room table was missing, lots of scrapes on the walls, cigarette burn on the sofa, patio furniture broken and the backyard grass was grown over. The host responded promptly. Told me the reason for some of the issues. I was cool but I requested to at least get the grass cut ao my kids could be in the back. I did not hear back from the host until the day of check out. That's after having to contact VRBO customer service to get the check out instructions. Was inform that the team would only be the day after my check out. Communication was not good at all.
Itâs a perfect house for getaway. We stayed here with my family and I can see this was a steal. Itâs large, spacious, brand new house, fast internet, it has a backyard, well decorated and cozy, and itâs 12 minutes drive from downtown Dallas. Highly recommended