The staff and management were excellent here. They were very helpful in coordinating all my local needs and supporting me while staying in town for almost a week.
I would stay at this establishment again in a heartbeat!
Les points forts : Personnel et service et confort de la chambre
Hotel was nice. Toilet was loose and wiggly and It just had an odor in the room like there was water damage. Like in the carpet. Beds were clean and room was very neat other than that. Probably a little overpriced for the area but I get it also.
There are things that should be checked by maintenance for repair before you keep having people stay in the rooms. When I got to room I wondered why chair was shoved against the wall in the corner, barely touched it and the leg came off, I got down on the floor and got the leg back on but did not risk sitting in it my entire stay.
The toilet seat is loose and should probably be replaced.
This looks like the better of the hotels to stay at in Napoleon. The beds were not great, and the non/smoking room smelled of cigarette smoke. When I mentioned the smell at checkout, the staff person said they had a room where a woman smoked a lot, and they werenât able to get the smell out. As they had other rooms available, Iâm not sure why they put me in this room. Otherwise, the day was OK.
The chairs around the property hardly have any cover on them. They look like they are ready to be thrown out. The dining room and extra chairs around the lobby are clean, but these chairs look horrible. I find it hard to believe that a company of this size cannot afford to provide new chairs for its guests.
The hotel is clean and does the job if you are only staying for sleep. The pool is a bit cold, and the pool towels are small. There are no rooms to accomodate a group (we had a wedding to attend, and family from out of town).
Room was not especially comfortable. Clean, quiet, yes. Lounge chair not at all suitable for relaxing. Plus, set in a corner that made TV viewing poor. Tried to connect to internet, but received a "no internet service". (NO competitive properties in the area.)