We had a mostly positive experience at the Holiday Inn Derby Riverlights. Check-in was smooth, and the staff were genuinely lovelyâfriendly and welcoming. The rooms were clean and comfortable overall, though the bathrooms could use a little attention, particularly the grout, which appeared brown or dirty in places.
Unfortunately, one of our rooms had an issue with the air conditioning. We had chosen the hotel in part because it advertised AC, but despite contacting the front desk, we were told it was motion activated. It never turned on and during the night, and we woke up hot and uncomfortable. Meanwhile, the other room we booked had perfectly functioning AC from the beginning. We would have appreciated more urgency or support in resolving the issue at the time.
Overall, the hotel has potential for a great stay with a bit more attention to maintenance and responsiveness.
