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Homewood Suites by Hilton West Des Moines/SW Mall Area

3.0 star property

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Photo gallery for Homewood Suites by Hilton West Des Moines/SW Mall Area

In-room safe, desk, iron/ironing board, free rollaway beds
Lobby
Indoor pool
Exterior
In-room safe, desk, iron/ironing board, free rollaway beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pool
  • Housekeeping
  • Pet-friendly
  • Gym

Explore the area

Map
6620 Stagecoach Dr, West Des Moines, IA, 50266
  • Jordan Creek Town Center
    ‪8 min walk‬
  • West Glen Town Center
    ‪11 min walk‬
  • The MidAmerican Energy Company RecPlex
    ‪4 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Bedroom

TV, DVD player, MP3 dock

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free rollaway beds

Suite, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free rollaway beds

Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free rollaway beds

Studio, 1 King Bed, Accessible (Hearing)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Studio, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free rollaway beds

Premium Studio, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free rollaway beds

Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free rollaway beds

Studio, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free rollaway beds

Studio, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free rollaway beds

Studio, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Roll-in shower)

In-room safe, desk, iron/ironing board, free rollaway beds

Studio, 1 King Bed, Accessible (Roll-in shower)

  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free rollaway beds

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(14 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

TV, DVD player, MP3 dock

Suite, 2 Queen Beds, Accessible (Hearing)

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Free toiletries, hair dryer, towels

Suite, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (909)
The price is CHF 108
for 1 room
includes taxes & fees
7 Jul - 8 Jul
Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

About this property

Homewood Suites by Hilton West Des Moines/SW Mall Area

Hotel with free breakfast, a short walk to Jordan Creek Town Center
An indoor pool, a fitness centre and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning and laundry facilities.
Homewood Suites by Hilton West Des Moines/SW Mall Area offers 100 air-conditioned accommodations with MP3 docking stations and DVD players. Premium cable televisions are provided. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This West Des Moines hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Homewood Suites by Hilton West Des Moines/SW Mall Area. During your stay, you're just a quick walk from Jordan Creek Town Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Just a 1-minute drive from Jordan Creek Town Center and 13 minutes from Drake University
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton West Des Moines/SW Mall Area offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is served daily. The business-friendly Homewood Suites by Hilton West Des Moines/SW Mall Area also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star West Des Moines hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Indoor pool

Family friendly

  • DVD player
  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • MP3 dock
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton West Moines/SW Mall Area Hotel
Homewood Suites Hilton Moines/SW Mall Area Hotel
Homewood Suites Hilton West Moines/SW Mall Area
Homewood Suites Hilton West Moines/SW Mall Area Hotel
Homewood Suites Hilton West Moines/SW Mall Area West Des Moines
Homewood Suites Hilton West Moines/SW Mall Area
Hotel Homewood Suites by Hilton West Des Moines/SW Mall Area
Homewood Suites by Hilton West Des Moines/SW Mall Area Hotel

Homewood Suites by Hilton West Des Moines/SW Mall Area Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 270 out of 450 reviews
Rating 8 - Good. 107 out of 450 reviews
Rating 6 - Okay. 33 out of 450 reviews
Rating 4 - Poor. 29 out of 450 reviews
Rating 2 - Terrible. 11 out of 450 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being away from home for a day
Stayed 1 night in Mar 2025

2/10 Terrible

Jashowa

Stayed 1 night in Mar 2025

6/10 Okay

Nicholas

Travelled with family
Liked: Staff & service
The room was overall pretty clean. The suite part had a dirty coffee cup and the couch had crumbs all over it. The pool was dirty. There was hair floating around and it had an oily sheen to it. The hot tub didn't work. I told the front desk and they said it was reset and warming up but it didnt seem to be. Breakfast was a very small area and if you want a waffle, be prepared to wait for 10 minutes to get it as there was 1 waffle maker. Eggs did not taste real and all of the food on warmers was cold.
Stayed 1 night in Mar 2025

8/10 Good

BILLY

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sound trip

Everything was great. Only thing the spa was out of order. The room we were issued had some plumbing issues and the front desk assisted us promptly. The housecleaning crew were outstanding with towels and toiletries.
Stayed 4 nights in Feb 2025

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and above expectations.
Stayed 1 night in Feb 2025

10/10 Excellent

Clenisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for truckers
Stayed 2 nights in Jan 2025

6/10 Okay

Randi

Stayed 2 nights in Jan 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel that had very friendly and helpful staff. Room was very well equipped and clean. Breakfast was fantastic. Will stay here again the next time we are in the area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and a nice property with great amenities
Stayed 1 night in Dec 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet & comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and excellent facilities
Stayed 1 night in Dec 2024

4/10 Poor

Jorgo

Travelled with group
Disliked: Staff & service, property conditions & facilities

Homewood Suits

The pool and hot tub were not in service during our stay, which was a main draw for the hotel. It would have been helpful to know that when booking. We were told by the front desk host that the hot tub was still open, but when we tried to use it, it was also broken. That’s a detail the front desk should know. We were told that we can use the neighboring hotel’s pool, but he told us their pool was open until midnight, and when we walked to the other hotel a little after 10 they told us that their pool had already closed at 10, which also is a simple detail that the front desk should have known.
Stayed 2 nights in Nov 2024

4/10 Poor

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service

Just okay.

The location was very convenient and the bed was very comfortable. However, there were two lights burnt out in my room and the shower water never got hot. The room looked a bit tired and smelled dusty. I stayed for four nights. My linens and towels got refreshed once and the kitchen was not tended to at all.
Stayed 4 nights in Nov 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Beth

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Krista

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The kitchen sink did not drain, the disposal did not work. Spoke to the office person at 6am and he wrote out room number down said maintenance would be in at 8am and we were 1st on his list. Got back to the room around 10am and nobody had been to our room. Called and complained and the front desks response was, so now you don’t want someone to come look at your sink? Maintenance guy came as we were headed out and said we were not on his list. Said sometimes when you call down they say they are writing your number but don’t actually do it. When I told him I watched him write our room number down he didn’t have much to say. 5 floors, ice machin on every floor and the only one that worked was on the 1st floor. Exit signs hangin by wires out of the ceiling or sitting on the floor. The only positive thing about this stay was they had a good breakfast with a lot of variety. We won’t be back.
Stayed 3 nights in Jul 2024

2/10 Terrible

Jaeseong

Stayed 2 nights in Jun 2024

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean room. Hotel was lovely and the breakfast was great.
Stayed 1 night in May 2024

8/10 Good

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside of door to room had handprints all over the door. Shower caulk was shoddy or moldy. Furniture was chipped and dirty. Tired.
Stayed 1 night in May 2024

8/10 Good

Nadine

Liked: Property conditions & facilities
Patio
Stayed 1 night in May 2024

10/10 Excellent

Ana

Stayed 1 night in May 2024

4/10 Poor

Tiffany

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I called the property twice ahead of our visit to ensure my rooms would be next to each other given we had kids split up in rooms. As of Thursday, I was told two rooms were held for me & noted in the system that were only one apart from each other. When I checked in on Friday, I was given rooms on opposite sides of a floor. When I asked about the rooms the other receptionist had reserved for me, he said one of the rooms had been occupied for two weeks. He didn’t offer a solution or seem interested in helping me, even though I had an explained the situation and asked for help. He finally walked away & starting typing on the computer. I said if I needed to pay for different rooms I would. He said that’s not the issue. He did find me rooms that were about 5 apart & said there was nothing else he could do. This was after I had already paid, too. The suite had a wet pile of what looked like baby puke/dog puke in the middle of the living room. The spa was broken - they could have told us that prior as we would have made reservations at another hotel. The lamp did not have a lightbulb. To top it off, there was a domestic abuse & the police a few doors down from where the kids were staying. The police showed up, knocked on the kids’ room door. This scared them; they were bawling. Had I been in the room next door, I could have heard/helped. Not acceptable. I am not pleased or impressed. This did not live up to the Hilton standards. We will not stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024