2/10 – Ungenügend
Meggie E.
14. Apr. 2026
A safety warning for families traveling with children:During our stay, a toddler in our group accidentally locked himself inside one of the bedrooms. We quickly discovered that the interior lock had no override mechanism to open it from the outside. When we contacted Helios Management for help, they informed us that they did not have an emergency key, a pin-tool, or any established protocol to unlock their own interior doors.Because the management company had no way to access the room, we had to call 911. The Desert Hot Springs Police Department had to be dispatched to the property to physically break down the bedroom door to get the child out safely.Any parent knows it is completely foreseeable that a young child might accidentally lock a bedroom door but lack the dexterity to unlock it. What isn't foreseeable is a property management company operating a rental without a key to their own interior doors. Rather than acknowledging this massive safety failure, Helios deflected. They actually tried to blame the parents for the accident occurring in the first place—as if a toddler's predictable behavior somehow excuses a management company from having basic emergency access to their own property.A property manager should be equipped to handle basic emergencies. Given the lack of safety protocols and the management’s absolute refusal to take accountability for their own safety failures, we cannot recommend this property to other families.
Meggie E.
Aufenthalt von 2 Nächten im März 2026
