The host was extremely unprofessional. Check-in was delayed 3 hours due due to malfunctioning equipment, including a lockbox that did not work. The garbage disposal was broken, and the heat did not function in the loft on Fort Street. When we reported these issues and requested accommodations, the host responded by filing a damage claim against us instead of addressing the problems. As a result, my family had to sleep in a cold loft, and the owner showed no concern, stating there was nothing he could do