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Sterling Inn

2.5 star property

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Photo gallery for Sterling Inn

Exterior
Lobby
Premium bedding, desk, laptop workspace, blackout curtains
Breakfast, lunch, dinner and brunch served
Combined shower/bathtub, rainfall showerhead, free toiletries

Reviews

5.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
34911 Van Dyke Ave, Sterling Heights, MI, 48312
  • Place, Warren Community Centre Indoor Waterpark
    ‪6 min drive‬
  • Place, Freedom Hill Amphitheatre
    ‪6 min drive‬
  • Place, General Motors Global Technical Center
    ‪7 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪47 min drive‬

Room options

View all photos for Standard Double Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Double Room

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Double Room

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Sterling Inn

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference centre and a business centre.
Sterling Inn offers 189 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

This Sterling Heights hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
With your stay at Sterling Inn, you'll be connected to the convention centre and close to Warren Community Centre Indoor Waterpark. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Loon River Cafe
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • 13 minutes by car from Somerset Collection and 14 minutes from Detroit Zoo
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 26780 square feet (2488 square metres) and includes a conference centre. A fitness centre, a terrace, and gift shops/newsstands are also featured at the business-friendly Sterling Inn. Free self parking is available.

This Sterling Heights hotel is smoke free.

For a fee, guests can enjoy breakfast daily.
Loon River Cafe – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Loon River Cafe

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference centre (26,780 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1974
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per night
  • Facilities fee: USD 25.00 per person, per day and includes use of: water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Inn
Best Western Sterling
Best Western Sterling Inn
Sterling Best Western
Sterling Inn
Sterling Inn Best Western
Wyndham Garden Sterling Heights Hotel
Wyndham Garden Sterling Heights
Sterling Heights
Sterling Inn Hotel
Sterling Inn Sterling Heights
Wyndham Garden Sterling Heights
Sterling Inn Hotel Sterling Heights

Sterling Inn Reviews

Reviews

5.4
Rating 10 - Excellent. 28 out of 229 reviews
Rating 8 - Good. 37 out of 229 reviews
Rating 6 - Okay. 45 out of 229 reviews
Rating 4 - Poor. 61 out of 229 reviews
Rating 2 - Terrible. 58 out of 229 reviews

6.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Clean room, convient area. Just security could have been a little better. Lots of random people hanging by the entrances
Stayed 3 nights in Jul 2020
Verified

4/10 Poor

Al

Disliked: Cleanliness, property conditions & facilities
The Hotel looked abandoned, with broken doors to the rooms, less then acceptable cleanliness in the halls and in general disarray.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasant.
Stayed 4 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
I stay in a lot of hotels, from cheap airport motels to luxury hotels. With that said, the bed in my room was one of the best beds I've slept on in a hotel. I was definitely surprised. The hotel itself is somewhat rundown but it looks like they're doing some renovations so I guess it's excusable. What isn't excusable, however, is that none of the 3 dryers in the laundry room work. And, unfortunately, I did not check to see if they worked before putting my clothes in the washer. I had to spread my laundry out all over my room and blast the heater all night to dry them. What's worse is, I got the quarters from the reception desk and they didn't tell me the dryers did not work.
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Would not book again

The hotel had only one working elevator. The door to our hotel room was rusted over and stuck so it required pushing our shoulder against it for it to open. Shower drain was broken and laying on an angle. Service was strange.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities

It just keeps getting progressively more run down

I have stayed here probably about 15 times over the past two years, and every time I stay here it gets dirtier. This time around the boiler did not work for half the hotel, and the only rooms available were at the far end. When walking down the hallway they clearly never vacuum. Garbage and particles if you know what all over the floor, stains, small pieces of garbage, litter the entire hallways. The doors for all of the rooms have disgusting paint jobs and generally just look rundown. It’s like they have this nice property, but half ass everything. The Wallpaper in hallways and in the rooms selves it’s coming off the walls. The first 5 to 10 times I stayed here I told him they should vacuum the hallways and elevators, but no one seems to care. That’s why the ratings for this property just keep going down. The only saving grace for this hotel is the bar restaurant, but even there there was bones in the fish. I think this is probably the last time I try to get this property a shot.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place just sucks they closed the water park
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Joe

Disliked: Amenities, property conditions & facilities
It was a mess... lots of construction... a strange meandering layout, a poorly run restaraunt.
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
its a water park..i called before booking.said passes for water park come with room..when i got there they charged us for water park..water was cold...guess they getting rid of it
Stayed 1 night in Feb 2020
Verified

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here until it's repaired.

I've stayed here before when it was Best western and it was a nice hoted. The room was larger, and worn. Pool was only open on weekends, i saw one employee when we checked in, this is a large hotel and there was only thre cars in parking lot. In the bathroom it looked like there was black mold see pictures below. I feel like we were ripped off. Wyndham is a name I usually trust, i may have to reconsider that.Fire alarm system doesn't work either.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WOW

The Hotel had no rooms available and did not inform no one that they were not open for the date of my stay.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel screamed condemn me. Only the first floor was open because the fire alarm system wasn't working. The tile was falling off the walls, loose on the floors, TV was pixilated, shower curtain rod hanging out of the wall, door lock was broken, so much chlorine in the pool that the kids got rash like hives. The on site pizza place charges room delivery for the pizza and it was horrible. When we came back to our room our window had been propped open. This place was a nightmare. STAY AWAY!
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

Breeuna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Thumbs Down 👎👎

The hotel is very outdated and for that reason it makes it look nasty and ran down. It was not as clean as it should be. I wouldn’t recommend and won’t be returning.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Brian

Disliked: Cleanliness, staff & service
The room Furniture is too old and broken
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When I checked in, I was quoted a lower price for my room than what Expedia had billed me. They said it was an upgrade. {?} When I checked out, they refused to give me a statement or any documents of any kind. They said it would be emailed by Expedia.I am not happy about the contradictions. The bed was the worst I had ever tried to sleep on. It was so mushy that I could not turn over on it and it seemed to lean down toward the head. Also, the television did not work. Very bad signal on all channels. Probably a bad cable. I'm waiting for my statement to see if I have been double charged.
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

horrible hotel

My first review and I am a frequent business traveler. Staff was unfriendly and unhelpful from check in on. When I arrived for breakfast ( which I had already paid for through hotel.com) restaurant was locked even though it was 7:00am and restaurant was supposed to open at 6:00am. When I inquired at the front desk the response was, "what do you expect me to do about it?" The place is old and tired. The room had a moldy smell , the door stuck and sheets were old. Worst hotel experience both in service and comfort.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Danielle

Was okay for a single night when everything else in the area was sold out. Smelled moldy.
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room had no clock, not blow comb, noisy, restaurant did not open as noted on the door. High price for an old room
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

Dirty rooms, marijuana and cigar smell filled hallways, people fighting In the rooms, yelling throughout the night, doors broken
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and clean. The staff is respectful and are always willing to help
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Bathroom remodel

Check in was slow. But ladies at deck were nice. Room was big but mold on bathroom ceiling. Tiles off the back of toilet and water leaking behind wall and floor. Shower mat was ripped and rusty. Affraid someone would slip and fall. We have stayed here in past and was great for the kids at different ages that we have. But now the hit tub is gone and the game room is gone. Towels were very hard to get. The next morning went swimming and still no towels. The hallways smelled of weed. But yet u r fined for smoking cigs in a room? The side doors coming in were open all night. No use of a key card. Our room window on 1st floor was unlocked. In glad we checked in before bed. The parking lot was slippery and dirty. Leaving in the morning we watched someone slip walking out.
Stayed 1 night in Feb 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Welllll....eh

Family over night trip for some fun a little ways from home. Chose this hotel for the water park; must stay the night to use the water park. Room con’s - handicap room was on the 4th floor furthest room from the elevator, mold behind shower wand, sink faucet sprays user, only 1 of the 2 privacy curtains on the window, no remote for the tv, hallway/elevator VERY cold to get to and from pool. Room pros - bed were very comfortable, pillows were nice, good room size. Water park cons - only open Friday and Saturday, air and water temperature was on the cold side, kids were often shivering, almost half of the splash area features were broken/not working, equipment very worn down, hardly had towels available, staff evacuated the large pool side for a water chemical check so we ended up just leaving. Water park pros - kids had fun and didn’t notice anything, lazy river is a nice size, lots of seating available, bathroom and showers available at the pool,
Stayed 1 night in Feb 2019
Verified

2/10 Terrible

Quoneka

Liked: Cleanliness
Disliked: Staff & service
Host was very rude no towels in pool area asked for towels for a hour never got them had to walk to my room soaking wet then I was charged 2 times on my credit card for a one night visit never coming back again horrible hotel
Stayed 1 night in Jan 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a poor order, one of the windows in the room was in very poor condition and couldnt see out of it, the tv did not work, the pool area was very dark and the water slide was broken.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.....

No one told us in the 3 conversarions i had with the hotel that the waterpark was only open on weekends...
Stayed 1 night in Jan 2019