8/10 â Gut
Kris
31. Mai 2025
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay But Billing Issues
Our stay itself was great. The breakfast was hot and ready even before 6am. The staff was friendly. We had two issues with our bill. First, we had prepaid for this stay with hotels.com which included a discount from hotels.com. We pre-checked into our room and provided a credit card for incidentals which is expected. Upon check-in, they simply handed us our key which was great. Later I noticed a pending charge on our credit card for a bigger amount than what we paid hotels.com. I questioned staff about this several times and was assured it was for incidentals and would drop off. The same amount pending amount then showed up a 2nd time on our card. Both of these charges ended up clearing resulting in contacting the property twice and hotels.com once. In the end, hotels.com had to credit what I prepaid and the property credited one of the double charges. This meant I now paid the higher rate though hotels.com returned the discount to my account. It all worked out in the end but AmericInn should spend some time training their staff on how to handle these prepayments!
Kris
Aufenthalt von 2 NĂ€chten im Mai 2025
