4/10 Poor
Julie
Travelled with family and small children
8 Oct 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Multiple issues. The room was beautiful but dysfunctional.
Nowhere to hang wet towels in bathroom.
TV in mirror in bathroom but remote control is in the IT dept. Can’t turn the tv light off without remote.
Flashing lights on ceiling like a lighthouse beacon.
The automated lights are ridiculous. When turn one light on, all the curtains in the entire suite open.
Rollaway bed - asked for one at check in, then when taken to room (there was a cot there for my 1m tall three year old), at 2pm asked for it before 4pm. Still not delivered by 8pm. Call again and still not delivered until 9.10pm.
Booked suite w balcony. Arrive to find the balcony door has a seal on it and a note in room saying it can’t be used due to maintenance. Call to request move to room where we can use balcony. Told that the suite we booked doesn’t have balcony which was inaccurate. Called me again and told we do have a balcony. I explained again that there is seal on door. Told me that is because of window cleaning. Man came to make us sign a disclaimer before would unseal the door, in case a cleaner was cleaning the windows. What a joke and waste of my time.
Asked and was given late checkout at 3pm. Keycard updated. 1320 the day of checkout, phone call asking if we want a late checkout. Told checkout at 4pm. Key not working. Call at 1503 stating we had gone over checkout time.
Staff were mostly incompetent and interrupted us with frequent, unnecessary phone calls.
Julie
Stayed 3 nights in Oct 2025
