Made the reservation, got to the property. the store that has the keys was closing. the night manager locked up with the motel key inside and could not get back in. I was not even able to get into the room. I had to go on down the road and try to find another motel. They have a phone with 4 options. 2 of those are always busy and the other 2 have voice mails that are always full. Terrible service and I am requesting a refund. Never even think about staying at this place
Check at the gas station was easy and fast, the person was very enjoyable and make sure we were being comfortable.
Room was very clean and the expected size for a motel.
Convenient along I-15
Oh yeah, breakfast at the restaurant was included!
This place is like a hidden gem! The room was very spacious very updated and extremely clean. The restaurant and gas station are right there everyone's really friendly and I can keep an eye on all of my things in the trailer. Can't beat the price and like I said very updated large TV nice bathroom computer desk refrigerator microwave etc etc I highly recommend if you need a place to stay overnight on your long drive.
Employee who handled check in was very nice but it's weird checking in at the truck stop. Our first room was pretty scary... blinds broken, no curtains. When we plugged in the hanging lamp, it popped a breaker, no lights except in bathroom. They did move us to another room which had been remodeled and was very nice. Just a quirky kind of stop. We needed to stop where it was located so worked out good. Truck stop was very nice place.
The motel itself is older, but clean and homey. Check-in & check-out are done at the store. We were given free breakfast cards for the cafe there & it was really good! Great cook who knows how to fry bacon!! Thank you đ
We were looking for just an average roadside motel but Flag's West was better than expected. Room was small but room was clean and beds comfy. Room included a coffee maker, microwave, fridge, and staff even moved us to a room with a large TV.
Check-in is done at the convenience store next door which also includes a restaurant.
The best part of our stay had to be the staff. Everyone we interacted with at the store or restaurant were very friendly and pleasant. We even got free breakfast with our room.
We will be staying here again.
Worst place we have ever stayed. Firstly, they were dishonest about their cancellation fee. Since I wasnât allowed to cancel we drove 3 hours to go. When we arrived, they gave us the wrong key. We ended up walking in on someone in bed. Then when we finally got into our room, it was DISGUSTING. Bugs everywhere, dead and alive. The amount of dead bugs was terrible. The bathtub was dirty with someone elseâs hair everywhere and bugs. The bathroom floor was covered in dead bugs. The sink and counters were covered in dead bugs. The sheets on the bed were stained and had multiple burn holes in them. The pillows had multiple yellow and brown stains. The power outlets were all loose and the tv didnt work. There wasnât a phone in the room to call anyone for help and the gas station closed at 11 so you had absolutely no access to help after then. BOTH of the two chairs provided were covered in white stains. There was also old food stuck to the counter and table. I ended up cleaning for an hour before we could even bring anything in because at that point it was too late to book anywhere else and we were 3 hours from home. I will be submitting pictures of the filth.
For those who might consider staying here, they have to do the check in at the Shell gas station near by. Alex was great and attentive. The rooms do not have Queen beds as advertised, but overall was fairly good.
TV was not available đą, it was not hooked up to a satellite. They said they could use my phone for a hot spot. I'm not using my personal items for something that should be already in house. We had to leave earlier because caretaker had to unexpectedly return to duty. No way to contact booking and request a refund for one day.