4/10 Poor
Yousif
Travelled with family, Travelled with partner
4 Dec 2025
Disliked: Cleanliness, amenities, property conditions & facilities
It’s definitely not 5* hotel not even 4* it’s more like a 3*. Definitely not worth the $3836. It doesn’t worth more than $2k maximum. We were given a room on the highest floor the 19th as per our request. It’s the club/executive floor. Rooms are dusty old and need refurbishing. The hotel lobby is outdated the chairs and sofas are sunken. Breakfast is VERY limited, and repetitive, 5nights we were sick of eating the boring breakfast each morning. A waitress by the name Jovita was very helpful. The check in process was easy however the gentleman who checked us in, he wasn’t rude but was showing no interest in welcoming us, after 14+ hrs flight being dealt with someone who hates his job is not a good thing. The concierge was fantastic, very helpful people specially Mady, Umar & Obaid. The guy at the tour desk was helpful too. The swimming pool area is small it has a nice view of the burj. The pool towels are AWFUL I wouldn’t wipe the floor with it, honestly disgusting.The location is not as advertised 10-15min walk to Dubai mall. It’s actually 35-45min walk. It’s not convenient at all. Far from the metro too. Be prepared to spend too much on taxis. We will NEVER stay there again
Yousif
Stayed 5 nights in Nov 2025
