This was a FAIL from check-in to check-out. First off, I couldn't check in without my husband present (no other hotels.com reservation has this EVER been an issue). Secondly, no notice provided that the entire pool area was closed, with no anticipated opening. The next morning we heard other families talking they were promised it would open that morning, and nothing had moved within the area (cleaners, tools, etc. scattered about). The internal rooms are awful, noisy, stuffy. The hallways had garbage scattered throughout. The breakfast was terrible, dirty, not stocked, and workers were in a bad mood. Never again!
