Staff and location were the best features of the hotel. The property seems understaffed overall, and in serious need of updating/repair.
Wifi didnât work with super complicated sign up process, rooms were very warm with no ventilation other than cracked windows and bathroom fan, bath tubs were very high off ground with no grab bars. Iâm an able bodied, non-senior person but feared slipping and falling when getting in and out to shower.
Great location, great staff, and great potential to be a gorgeous hotel.
Very dated hotel badly in need of decorating and modernising. Windows didnât open in room so was very stuffy and king size bed was 2 single beds stuck together with no over mattress so basically single beds. Breakfast was ok but had ran out of sausages first thing which is very poor blamed on deliveries but could be easily rectified at a local shop so a poor excuse but not a fault of the staff on duty. Wouldnât stay again
Room too small and no walkin shower but they moved us to a better one. Location was good for walking into the city and it had its own car parking ĂĄrea which was ideal.
The Queens is a beautiful historic building. The rooms were very tidy and fitted with new reliable plumbing. I did not know anything about the location when I booked room, but I am glad that I had the opportunity to visit and learn a little about the history of Scotland through this unique location.
This hotel used to be one of the very best in Dundee. Its such a shame to see how run down it has become. Needs renovation from top to bottom and training on customer services and standards for the staff.
We loved this hotel. It was so charming, loved the history, the high ceilings were delightful, as was the classic feel, accessible in all the ways-parking lot, lift. Loved the views of the city, breakfast was fantastic, AJ at the desk and Lorine in the restaurant were lovely. Only wished there were more friendly family restaurants in the immediate area.
Exceptionally kind staff (all Scots are exceptionally kind) it's true its an old building. Floor slopes a bit here and there. Do ask for the quiet side of the building if bands are playing next soor