So, I had spoken with the owner several time prior to arriving and had good expectations and we thought all would be OK when we arrived. We did have some communication issues but they were all related to VRBO and not the host.
When we arrived, the place with filthy to say the least. (I have pictures if you would like to see). Spoke with the host about the condition, which had not been cleaned at all since the last renter. She attempted to get some cleaning staff to take care of the place, but after no further communication, I called her back and she said couldn't find anyone and she would come clean the place but that would be hours later. She was out of state at the time. We decided to stay and make the best of it vs her offer of paying for a hotel for the night. We bought cleaning supplies and took care of what need to be done. We let her know that would be absent the next day so she could handle the cleaning duties. She did tell me that she personally cleaned the place and let us know when it was ready to return. We agreed that she would reimburse us for the first day of stay. The place did appear very clean, but the moldy smell did return.
The other issue has been with the reimbursement of our stay. We checked out July 14. As of July28, no payment has been received. She told me that a money order had been sent but but her "credit union is lax". Attempt was then made via Venmo, but was "too frustrated" to complete". Now a 2nd money order has been sent, per owner.?