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Mercure Edinburgh Haymarket

Property class: 4

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Photo gallery for Mercure Edinburgh Haymarket

Daily full breakfast (GBP 21.00 per person)
Bar (on property)
Comfort Room, 1 Double Bed | In-room safe, desk, soundproofing, iron/ironing board
Exterior
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Bar

Explore the area

View in a map
38 Gardner's Crescent, Edinburgh, Scotland, EH3 8DQ
  • Place, Edinburgh International Conference Centre
    ‪4 min walk‬
  • Place, Princes Street
    ‪9 min walk‬
  • Place, Edinburgh Castle
    ‪10 min walk‬
  • Airport, Edinburgh (EDI)
    ‪22 min drive‬

Room options

View all photos for Privilege, Superior Room, 1 Double Bed

Privilege, Superior Room, 1 Double Bed | In-room safe, desk, soundproofing, iron/ironing board

Privilege, Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | In-room safe, desk, soundproofing, iron/ironing board

Comfort Room, 1 Double Bed

8.4 out of 10
Very good
(66 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room, 2 Single Beds

Comfort Twin Room, 2 Single Beds | In-room safe, desk, soundproofing, iron/ironing board

Comfort Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(33 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Room, 1 Double Bed with Sofa bed

Comfort Room, 1 Double Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Comfort Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Mercure Edinburgh Haymarket

A fitness centre, a bar/lounge and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning. Housekeeping is available on request.
Mercure Edinburgh Haymarket offers 110 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower.

This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Mercure Edinburgh Haymarket. During your stay, you're just a quick walk from Edinburgh International Conference Centre. Enjoy features like free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Grassmarket and Princes Street
WiFi is free in public spaces. There's an onsite business centre. You can enjoy a drink at the bar/lounge. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Mercure Edinburgh Haymarket.

This 4-star Edinburgh hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 10 per night); discounts available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 21 per person
  • A bar/lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 21.00 per person
  • Nearby parking fee: GBP 10 per night(1640 ft away; open 24 hours)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Edinburgh Quay Hotel
Mercure Quay Hotel
Mercure Edinburgh Quay
Mercure Quay
Mercure Edinburgh Quay Scotland
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Edinburgh
Mercure Edinburgh Haymarket Hotel Edinburgh

Mercure Edinburgh Haymarket Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1015 reviews
Rating 8 - Good. 304 out of 1015 reviews
Rating 6 - Okay. 118 out of 1015 reviews
Rating 4 - Poor. 69 out of 1015 reviews
Rating 2 - Terrible. 47 out of 1015 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Stayed 1 night in Jan 2026

4/10 Poor

Stuart

Disliked: Amenities
The staff were nice, but struggling a little to understand us. The room looked nice, but the heating didnt work. We were given a small portable heater and left to our cold room.
Stayed 1 night in Jan 2026

6/10 Okay

Kris

Liked: Cleanliness, staff & service, amenities
There was an issue with the heating in one of our rooms. A fire escape corridor was blocked with large plastic containers
Stayed 1 night in Dec 2025

8/10 Good

Millie

Liked: Cleanliness, staff & service, amenities
Overall, the stay was nice and the hotel is in a good location, around a 15-minute walk to the town centre. However, we were misinformed about the room we had booked. We were told it was a Privilege Room, but on arrival we were given a disabled-access room with a very different layout to what was shown in the pictures, which was disappointing. We raised this during our stay, but unfortunately nothing was done to resolve it. Aside from this issue, the stay itself was pleasant.
Stayed 2 nights in Dec 2025

8/10 Good

Molly

Stayed 1 night in Dec 2025

8/10 Good

laura

Stayed 2 nights in Dec 2025

8/10 Good

Julia

Stayed 2 nights in Dec 2025

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, amenities
We were put into a room with disabled facilities which was not what we booked and told we could move to a room in the basement but that was smelly so kept disabled room. After first night we woke up to our bedroom carpet being wet. They said we had done it from our showers but said it wasn’t so had to move rooms again.
Stayed 2 nights in Dec 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Our stay at this hotel was very nice an had a lot of good accommodations. It was also in a nice location that was easy walking distance to all the attractions. We were a little surprised to have a room in the very lower level, below ground level, but it was quite and comfortable. The shower was always warm and room was clean. The room cleaning services were also very great and they cleaned our room well everyday. There were just little things that could have been updated or maybe a little outdated, which is why we didn’t rate ir 5 stars, but overall is was a comfortable and nice place to stay and we would stay again, however next time booking an above ground room.
Stayed 4 nights in Dec 2025

8/10 Good

Jacqui

Stayed 1 night in Jan 2026

8/10 Good

Vanessa

Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

2/10 Terrible

Jade

Disliked: Cleanliness, staff & service, amenities
The heating didn’t work and wasn’t rectified. Following this, the next day the room was not turned over by house keeping. Service and response from the reception team was rude and we ended up checking out a day earlier than planned.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jason Moses

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly and very helpful. Breakfast was great. Location was easily accessible to the city center.
Stayed 7 nights in Dec 2025

8/10 Good

Darsh

Stayed 1 night in Oct 2025

6/10 Okay

junaid

Stayed 2 nights in Dec 2025

8/10 Good

Abeer

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect..
Stayed 6 nights in Dec 2025

6/10 Okay

Paul

Stayed 1 night in Dec 2025

8/10 Good

Regan

Stayed 1 night in Dec 2025

6/10 Okay

shaun

Stayed 2 nights in Nov 2025

6/10 Okay

Michele

Liked: Staff & service, room comfort
Good hotel, bathroom was not great and a little far to walk to main area. But overall service very good.
Stayed 2 nights in Dec 2025

2/10 Terrible

Georgina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
So I didn’t want to write this but it’s been 3 weeks and no one from the hotel has reached out and I really hope this doesn’t happen to anyone else. A staff member let a random male guest into my room on the first night, without knocking or announcing themselves. ( I had the do not disturb and deadlock on). Lucky the man(guest) said oh sorry and left . When I asked reception why and how he was let in they said “ I used my staff key as the guest told me 207 was his room number and his key wasn’t working” I stated we have all forgotten room numbers, you should always double check. And it wasn’t working because it wasn’t his room it was mine. He did a little laugh.. maybe he thought I was kidding? I asked to move rooms as I was pretty upset at this point but was met with confusion and was asked “ so what’s the reason?” which was really frustrating, I felt bad thinking that I was overreacting but I just didn’t feel safe in that room or comfortable leaving my stuff in there when I was out. Which I said. I had prepaid so if I left I wouldn’t get a refund. I was there for 3 days no one contacted me. I followed up multiple times asking to talk to a manger to make sure it doesn’t happen to someone else. I gave my mobile & email. Nothing. Location it’s abit far away from the centre. Edinburgh is a gorgeous city but this experience was in the back of my mind. No one acknowledged a mistake or apologised which made me feel stupid. Saddly I wouldn’t ever stay again.
Stayed 3 nights in Dec 2025

6/10 Okay

Andrea

Stayed 2 nights in Dec 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very cold though, told reception and they put a heater in our room on the 2nd day
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Stayed 3 nights in Nov 2025