unfriendly staff, internet does not work well, hotel did not provide sufficient towels for 4 people, hotel is located in a remote area, cannot use transit at night as it is dark and unsafe
The front desk staff were the best we encountered during our entire holiday in Scotland! Amy, in particular, went above and beyond to be kind and helpful! She was wonderful!!
The pillows were so flat and hard they were almost painful to sleep on. On the days we requested housekeeping, the room was not cleaned or made up very well at all. The shower steamed up the bathroom terribly bad, even when we used barely luke warm water to shower. Overall, we had terrible sleep!
The bar and restaurant staff were also terrific! The breakfast left a bit to be desired. The food was very average.
Online, the proximity of the hotel to Edinburgh Castle and the Airport were both misrepresented to what we averaged driving between the locations. We specifically booked this property so weâd be within 15 minutes from the Castle. Musselburgh is a fabulous little village! It should be highlighted more in the listing.
The property was very clean and conveniently attached to a restaurant/bar. The staff were AMAZING! The young lady at the reception desk was full of smiles and let us borrow a uk plug for our chargers! We only brought America plugs! Also, Sara Jean in the restaurant was absolutely wonderful! She made me feel very welcome and gave us some good advice for what to do in York! It was such a great experience! I recommend if youâre looking for a quiet spot out in the country!