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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video - submitted by Sam Meddings
Buffet
Hot tub, steam room, body scrubs, facials
4 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪8 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪3 min drive‬
  • Place, Coco Beach
    ‪56 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪72 min drive‬

Room options

View all photos for Suite Superior with Ocean View

Minibar, in-room safe, desk, blackout curtains

Suite Superior with Ocean View

  • Ocean view
  • 73 sq m
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

A modern hotel room with a large bed, a separate desk area, a bathroom with a bathtub, and a view of the outdoors.

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(58 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Courtyard View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View,+18, U)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Tropical View,+18, U)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

A modern hotel room with a large bathtub, two beds with purple and red pillows, a desk, and a balcony with a view.

Junior Suite, Garden View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

A modern hotel room with a large bathtub, two beds with purple and red pillows, a desk, and a balcony with a view.

Junior Suite (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

A modern hotel room with a large bathtub, two beds with purple and red pillows, a desk, and a balcony with a view.

Junior Suite (Tropical View, U)

7.8 out of 10
Good
(156 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

A modern hotel room with a large bed, a separate desk area, a bathroom with a bathtub, and a view of the outdoors.

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

A modern hotel room with a large bathtub, two beds with purple and red pillows, a desk, and a balcony with a view.

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

A modern hotel room with a large bed, a separate desk area, a bathroom with a bathtub, and a view of the outdoors.

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

A modern hotel room with a large bathtub, two beds with purple and red pillows, a desk, and a balcony with a view.

Junior Suite, Garden View (C)

7.0 out of 10
Good
(20 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Tropical View, C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

A modern hotel room with a large bed, a separate desk area, a bathroom with a bathtub, and a view of the outdoors.

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout curtains

Suite (Jacuzzi | C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

A modern hotel room with a large bed, a separate desk area, a bathroom with a bathtub, and a view of the outdoors.

Junior Suite, Ocean View (C)

7.6 out of 10
Good
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

A modern hotel room with a large bed, a separate desk area, a bathroom with a bathtub, and a view of the outdoors.

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Tropical View, B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

A modern hotel room with a large bathtub, two beds with purple and red pillows, a desk, and a balcony with a view.

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (U)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior with Garden View

  • Garden view
  • 40 sq m
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, desk, blackout curtains

Room Superior

  • 40 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • Sea view
  • 40 sq m
  • Sleeps 4

View all photos for Family Suite -5 guests-

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 guests-

  • 73 sq m
  • Sleeps 5

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About this property

Hotel Riu Palace Costa Rica - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa Matapalo. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with body scrubs, massages or facials at Renova Spa
  • Services include free food shopping service, free supervised childcare and dry cleaning/laundry
  • On-site recreation includes tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the pool and the clean guestrooms
  • Just a 4-minute drive from Playa Matapalo and 7 minutes from Diamante Eco Adventure Park
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 704 out of 1527 reviews
Rating 8 - Good. 367 out of 1527 reviews
Rating 6 - Okay. 257 out of 1527 reviews
Rating 4 - Poor. 109 out of 1527 reviews
Rating 2 - Terrible. 90 out of 1527 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Lea Iris, Katy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, most the people
Stayed 4 nights in Feb 2026

10/10 Excellent

Zachariah

Stayed 4 nights in Feb 2026

4/10 Poor

Jeremy

Travelled with family and small children
Disliked: Cleanliness
The room was discussing. Very outdated. There was an ear ring (lip ring) on the bathroom floor and was never cleaned up while we were staying there. Just very poor quality of work in the room. Felt like I was in a dorm room back in college. No restrooms by the pool. And getting lunch during the day at the buffet they need to have paper plates so people can take food to the pool. I saw a lot of people walking out with the plates but I talked to quite a few people and myself got stopped.
Stayed 5 nights in Feb 2026

6/10 Okay

Patrick

Travelled with family, Travelled with group
Food served cold in restaurants Rooms very basic for a 5 Star
Stayed 7 nights in Feb 2026

6/10 Okay

Rebecca Gail

Liked: Cleanliness, property conditions & facilities
Rooms are very basic. Food in restaurants was generally served cold Sweeping floors while people are eating was distracting & unnecessary in restaurants. Staff were pleasant and accommodating.
Stayed 7 nights in Feb 2026

6/10 Okay

Jason

Travelled with group
Liked: Cleanliness
Card to get in the rooms stopped working daily Bathroom sink drain was stuck in the closed position so it would not drain without manually removing. No bathrooms near pools. Lack of the ability to do reservations at restaurants. Staff was wonderful.
Stayed 6 nights in Feb 2026

10/10 Excellent

Christina

Stayed 4 nights in Feb 2026

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, beautiful grounds, great dining options and bar service! The only thing that made this stay on the annoying side (and was quite a common thing to see/discuss with others experiencing the same) was the key cards they use are very old and don't hold their charge, meaning coming back to your room with your arms full from shopping, tired or needing to use the restroom is your key would not work and you would have to go back to the front desk. At the desk however, they would tell you that your key got too hot, was close to your phone, etc., every single time, regardless that it never happened. Make them give you a new key (like other guests told us that they had to) and problem was solved! Just hate that it took so long and so many trips to the desk to get fixed. Other than that, was amazing!
Stayed 5 nights in Jan 2026

6/10 Okay

IRENE

Travelled with partner
The outside of the resort is nice. The rooms are a bit dated. I know they will be upgrading them soon but we walked over to The Riu next door which was less in price and the venue was very nice. Also the buffet at the next door venue is so much better. Riu Palace needs to upgrade their food. Also 3 different times we caught them using different alcohol and even water in their bottles. We saw another patron drink tequila and complained it was pure water. The bartender was so embarrassed and immediately fixed the situation. It’s honestly a nice property but needs upgrades.
Stayed 5 nights in Jan 2026

8/10 Good

Shahram, Walnut Creek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is very beautiful and clean but rooms are old and really needs remodeling which they are going to do as they said, food excellent and very relaxing we enjoy very much.
Stayed 4 nights in Feb 2026

6/10 Okay

William James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful although we had to suffer much angst in dealing with the front desk. Our arrangements were made through Expedia… big mistake. Resort was very nice, food very good.
Stayed 4 nights in Feb 2026

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 3 nights in Feb 2026

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This please was incredible!!! The food, the staff, the property, the entertainment was all top notch. We never did any of the restaurants because we had kids and didn’t want to wait in line so can say that the buffet has amazing food and soooo many options to choose from. There was always chairs to sit around the pool. The staff who do the entertainment were super fun and engaging. The wait staff especially Christopher were amazing at drinking you drinks either on the beach or around the pool!!! The rooms were made up everyday and stocked the mini fridge. Everyone was so friendly and helpful this was probably the nicest resort we have been to. 5 plus stars!!! Would go back tomorrow if I could
Stayed 4 nights in Jan 2026

6/10 Okay

Anthony

Stayed 4 nights in Jan 2026

8/10 Good

Donalda

Liked: Cleanliness
Yes
Stayed 7 nights in Jan 2026

8/10 Good

Barbara Zyfka

Nice people
Stayed 5 nights in Feb 2026

4/10 Poor

Gabriel

Liked: Cleanliness
Disliked: Property conditions & facilities
Good is way below average, at some points- inedible. Staff was not friendly, rude on many occasions
Stayed 6 nights in Jan 2026

8/10 Good

Marcie, Drumheller

Travelled with partner
Liked: Cleanliness, amenities
The staff were incredibly friendly and attentive with a few exceptions. The food was great with lots of options. The property is beautiful, however the rooms are in need of a reno which is apparently happening this year. The $600 credit for each room is misleading as it is in the form of coupons that can only be redeemed for certain things.The spa was a disappointment. The massage was good but overpriced. The steam room was not functioning, and there was no communication as such. The Jacuzzi was not functioning fully either. The men’s change room had no hot water in the shower and there was a painting crew in there during regular hours. The painters were also going in and out of the ladies change room at their leisure which was incredibly uncomfortable. We have not stayed at a Riu before and not sure we will again.
Stayed 9 nights in Jan 2026

10/10 Excellent

Ronald, Rudyard

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean. Staff always went out of the way to be helpful and friendly. Enjoyed the staff greatly. Food was very good. This is an exceptional all inclusive.
Stayed 9 nights in Jan 2026

10/10 Excellent

dennis Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
rooms and property very clean. all the staff were great.
Stayed 14 nights in Jan 2026

10/10 Excellent

Richard A.

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Jan 2026

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Riu Palace was awesome. We had a great stay, the staff were friendly and helped in any way. The hotel was kept immaculate the grounds lush even thou it was the dry season. All the restaurants the food was delicious. Definitely will be going back.
Stayed 10 nights in Jan 2026

10/10 Excellent

Fernando Gomes

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2026

10/10 Excellent

Jasmine

Stayed 6 nights in Jan 2026

2/10 Terrible

James

Travelled with partner
Never made the trip as flights to Costa Rica canceled 4 days in a row. Hotel will not refund or credit you anything even if you get the insurance coverage
Stayed 6 nights in Jan 2026