Nice place. Cute decor, clean room, comfortable bed. Sliding bathroom door a little hard to move at times. Not a huge room but more than enough room for us.
We ended up having to stay at another property that the owner had.
Expedia double booked us at the ponderosa inn.
We arrived in at the ponderosa in escalente at 8:45pm. Expedia gave us the room code and we opened the door and there were other guests in the room.
I called archie the property owner and explained the situation. He confirmed that there was another booking for the room and expedia did not notify him of our booking.
He was able to get us a room in another of his properties. He went above and beyond to help us even though it caused him to have to get a room ready and deal with booking us in at 9 to 10 at night.
This is a âself serviceâ hotel. This means that there is no one on site to help you if things donât go well. The code they gave me to get into my room did not work and I called them multiple times to get help and have not received a response. That was two days ago. I have reported it to Expedia, hoping to get my money back and protect others from this kind of treatment.
It was Quaint, cozy, and immaculate. We met Joy the cleaning lady, she was sweet, kind, and very accommodating. Gabe was also very nice and took care of all of our concerns with diligence and caring. Loved the stay! Would highly recommend!
I had a unique situation where I left a personal item when I left. They contacted housekeeping and got it back to me. I'm not sure everyone would do that. It was really appreciated.
Fast response from staff. Stayed in the Lil Jo room, it was private and clean. I liked that we could park in the back and be close to our room.
The three other queen rooms are close together, I would be upset if I had booked one of the others and been so close to the other couples staying. Could be nice for multiple friends to book together. Glad I made my room choice, though it was just a guess.
We had an excellent stay at Ponderosa Inn. The room was on the smaller side but cozy and comfortable. Communication from host was timely and and made for a seamless visit.