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SureStay Hotel By Best Western Fernley

2.5 star property

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Photo gallery for SureStay Hotel By Best Western Fernley

Business centre
Individually furnished, desk, laptop workspace, iron/ironing board
Exterior
Seasonal outdoor pool
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
1405 Newlands Drive East, Fernley, NV, 89408
  • Place, The Silverado Casino
    ‪2 min walk‬
  • Place, Green Valley Park
    ‪6 min drive‬
  • Place, Fernley 95A Speedway
    ‪10 min drive‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Microwave

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Lobby
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4.5 out of 5, Wonderful, 1,011 reviews
The price is CHF 126
includes taxes & fees
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About this property

SureStay Hotel By Best Western Fernley

Hotel in Fernley with free breakfast and seasonal outdoor pool
Access to hot tub, a seasonal outdoor pool and laundry facilities are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and camper van/bus/lorry parking.
SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually furnished accommodation includes sofa beds. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel By Best Western Fernley. During your stay, you're just a quick walk from The Silverado Casino. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include laundry facilities, multilingual staff and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from The Silverado Casino and a 4-minute drive from Millennium Park
  • Pets welcome for a fee (restrictions apply)
SureStay Hotel By Best Western Fernley offers its guests Access to hot tub and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is served. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly SureStay Hotel By Best Western Fernley. Self parking is free.

This Fernley hotel is smoke free.

Guests are served a free full breakfast.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per day
  • Maximum 3 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Fernley
Best Western Fernley Inn
Fernley Best Western
Best Western Fernley Hotel Fernley
Best Western Fernley Inn
Surestay By Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel
SureStay Hotel By Best Western Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel Fernley

SureStay Hotel By Best Western Fernley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1013 reviews
Rating 8 - Good. 315 out of 1013 reviews
Rating 6 - Okay. 190 out of 1013 reviews
Rating 4 - Poor. 73 out of 1013 reviews
Rating 2 - Terrible. 58 out of 1013 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Jun 2025

8/10 Good

MartyAnn

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Relatively quiet. Desk clerks were very nice. Housekeeping didn’t come back once they passed the room. Ice machine—needs a second one for 2nd floor & the one on the main level needs updated makes ice very slowly had to go to the office where they had a bag of ice to give me @ 9:00pm
Stayed 5 nights in Jun 2025

6/10 Okay

Nancy

Travelled with family
Stayed 2 nights in Jul 2025

2/10 Terrible

Leo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds and pillows are outdated, the whole hotel needs to be remodeled, the rooms were worn and need new flooring, they gave us one room with no hot water to shower, later gave my mom another room after complaining, the staff there was excellent and friendly
Stayed 2 nights in Jul 2025

10/10 Excellent

Roy, CoeurdAlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pet friendly with a HUGE dog room
Stayed 3 nights in Jul 2025

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in, they checked us under the wrong person and we walked into a single bed room for 4 people. I went back and they told me I booked a single bed room and then confirmed my name again to find they checked in the wrong person. We go to the right room and the power is out, which wasn’t the hotels fault. The room had hole in the bathroom door, blood stains on pillow case, brown stains on hand towels, and pubic hair on the side of the tub. I asked about the pool at check in and they told me where it was. My kids get dressed for the pool and go down to find the pool and hot tub empty with a sign saying they are renovating. That would have been something they could have told us when we asked about it at check in. The eggs were watered down and gritty. I will say the staff were friendly, but they were scattered and ill informed and the property was a mess. The area around the hotel was shady and not somewhere I would hang out at night. I would not recommend this hotel to anyone.
Stayed 3 nights in Jun 2025

6/10 Okay

TERESA

Stayed 2 nights in Jul 2025

6/10 Okay

Christine

Stayed 1 night in Jul 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Jeff

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Out of all the hotels that we have been in in the last 2 weeks, this is the nicest one and the best breakfast they could ever have. Very clean, very nice front desk, people. Very nice housekeepers
Stayed 2 nights in Jul 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, near all kinds of shopping and food.
Stayed 3 nights in Jun 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Friendly staff. Building/hotel room was not in great condition. Nearby restaurants. Hot tub closed for the "season." Pool was cold. Good hot breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Large clean rooms with comfortable beds. Breakfast was cafeteria style lots of options. We had bacon and scrambled eggs from under the hot bins. The lady working the breakfast area was wonderful and kept the place nice and clean.
Stayed 1 night in Jun 2025

2/10 Terrible

Janelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Stayed 1 night in Jun 2025

8/10 Good

Timothy

Great place and friendly staff
Stayed 1 night in Jun 2025

2/10 Terrible

Amanda

Stayed 1 night in May 2025

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Obviously an old hotel remodel. Access from the main street not easy. Staff of one friendly but busy on Facebook. Tight parking for full sized truck.
Stayed 1 night in May 2025

6/10 Okay

Richard

Liked: Staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Steven, Payette

Room smelled bad due to hard water.
Stayed 1 night in May 2025