The layout of the house was great for us and the age of the house is not a problem. We love cottage charm. But when we first arrived there was sand all over the floors in every room. There was also dust on the hard surfaces that was noticeable on first glance. We tried to use the vacuum provided in the kitchen closet and it didn't work. We then swept the kitchen and family room area. There was dog hair along with the sand and other things we swept up from the floor. About an hour after my grand children had their baths their feet were dirty. I contacted VACASA and they sent someone out to mop the floor. Then we began noticing several things needing major attention...GFI in master bathroom needs replacing, therefore no plug to dry hair etc and with no mirrors in rooms made it a challenge. The same for downstairs. The tubs also drained at a snails pace which was awful. Lip prints and grease on dishes and glasses, we had to wash before using. No hose at spigot and the shower didn't work at all. Makes it difficult to keep sand under control. Ice maker broken, never made ice. Kitchen faucet loose. No grill brush to clean grill before and after use. We had VACASA send out a repair person for the shower and GFI plugs and he was not able to repair while we were there. We have rented in Fenwick for over 30 years and have never experienced such disfunction. We treat the houses we rent as if they are our own. Usually not letting anyone under 21 in the house with out showering outside.
First the good: great location, house was clean, linens/bedding provided, easy check in. A little rundown, but it's pet-friendly so hey that's ok.Now the bad: We arrived to find the master bed completely broken, with the frame literally cracked in half and sagging to the floor. The middle of the mattress was 12" lower than the ends, no joke. Took pics and messaged the property manager - Vacasa. Long story short, got the run around alllllll day - "we're working on it". Had to drag the mattress onto the floor to sleep. Still no response in the morning, had to get Vrbo involved. That expedited things and a repairman showed up late morning. Nice guy, but didn't know how to fix a bed. Husband had to help. After an hour the bed is fixed, all good. Vrbo asked for a one-night refund on our behalf for the inconvenience. Still haven't heard anything from Vacasa about that, I'm not optimistic they will follow through.I understand that things break. But whoever cleaned the house prior to our stay made up a clearly broken bed and didn't say anything, I'm guessing hoping we wouldn't notice or care.Overall we had a good stay and don't mind a little DIY sometimes. But for the price I would have expected better service.
Beautiful house, great location. Garbage disposal didn't work which caused backed up water and awful smell at times. There were also no kitchen towels or pot holders for cooking. Other than these very small aspects, it was a beautiful location we hope to visit again. Thank you
We just had a lovely stay at this property for a spring getaway. The location is great, at the end of a quiet no-thru road, with minigolf, go-karts, a bakery, and a toyshop right around the corner. Quick walk to the beach with a crosswalk (you have to walk a couple blocks to get to a light if you prefer). The house itself could use a little TLC, leaky faucets and non-functioning stove/oven, but the property manager was very communicative and offered to send someone right away. Even so, for the price and considering we could bring the furry friends, it's a great rental and I would stay again in a heartbeat.
We were disappointed with the marketing information that we received about the property at 20 W. Maryland., Fenwick Island, DE. The advertising stated that there would be a table for eight. There were eight of us and there was no table for eight. It also stated there would be bicycles and boogie boards. When I reached out to the property manager about the bicycles and boogie boards, they stated that it was at the discretion of the owner. Thatâs great, however, it should not have been advertised that way. Also, the property was not clean! There was sand on the floor. That is expected, however, not until after weâve been to the beach. Also, there was trash in the newly made beds and food, half eaten bagel, popcorn, under some of the beds. The only positives about this property were its location and the fact that we all had a bed to sleep in.
The place wasn't clean. It had dog hair and dust bunnies in the corner. The place wasn't left with one FULL toilet paper roll in each bathroom, and when I went to wash my hair, the conditioner was empty. As well, I had to go searching for a bar of soap.
I called the property manager, and they had toilet paper delived - at 23h30 - 11:30 at night!!!
Extremely well stocked. Quiet, central location. Almost everything you need within 2 blocks! Friendly service. Comfortable home. Everything in good condition.
There was a horrible looking live insect in the sink, a dead fly on the counter, someoneâs clothing in the laundry area, the light outside the front door didnât work, and no one told us we had to hoot the reality office to pick up the key until we called the office after we were already at the property. As a result, we didnât get into the house until 5:30.
The place absolutely suited our needs. It's a quaint, quiet house that allows dogs without discrimination on size or breed. It doesn't have the highest quality furniture or fixtures but they all work well and I would be more anxious staying with my dogs at a beach vacation somewhere with pristine furniture as inevitably stuff gets sandy, hairy, etc. They priced the place very fair for the amenities and the quality. It was a large amount of space for the great price. The location is perfect, quiet yet close to great restaurants, coffee, etc. Very close to a nice and quiet beach. We enjoyed our stay. We do wish you could pick up the key at the house instead of up in Bethany, and we wish there were outdoor lights as getting in after dark was mildly difficult, but our phones helped us find where to go. Overall it has everything that's needed, some fun old CDs and cassettes to listen to, and allows large dogs so we were quite happy and content.
Chose this house as it is located in the same neighborhood where a close friend summers. Unfortunately, it is not kept up. The floor plan is very good for a family like ours. But the doors did not all open with the keys. The external lights did not work; even tho we changed bulbs. The furniture is extremely uncomfortable. We were told there would be 10 beach chairs; but there were none. The closets are jammed with broken furniture, and junk and discarded linen and cleaning supplies. There is no where to hang things. The dining room was filled with discarded cushions that we could not figure out a place for and trash. We spend the first day just cleaning.
This could be a really nice rental; but it looks like it has been abandoned by the owner. The grass desperately needs to be cut. When I texted management regarding beach chairs and ext. lighting and grass; I was assured that local team would take care of this. Nothing happened. Would not rent again.
The neighborhood and location were perfect. It was very quiet, and the house is on a dead end street, so there really is no traffic. Itâs within very short walking distance to so many activities. It definitely was not the cleanest house. The upstairs was nicer than the downstairs, but it was easier for us to spend more time downstairs so our youngest child didnât try to go down the stairs. They do provide baby gates, but he is a bear and we were worried it wouldnât be secure. We didnât realize until we got the email 24 hours ahead of time that weâd have to pick the key up at a separate location, but luckily for us it was on our way (we came from the north - if youâre coming from the south it would add about 40 minutes of drive time). We had two young children and our dog, and overall everything went very well. We would stay here again, and it was 100% worth the price.