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Palais Al Firdaous

3.0 star property

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Photo gallery for Palais Al Firdaous

Royal Suite (El Bahja) | View from room
Garden
Suite (Manzah) | View from room
Hallway
Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
4 and 6 Derb El Miter Zenjfour, Bab Guissa, Fes, 30000
  • Zaouia Sidi Ahmed Tijani
    ‪5 min walk‬
  • Blue Gate
    ‪18 min walk‬
  • Place Bou Jeloud
    ‪19 min walk‬
  • Fes (FEZ-Saiss)
    ‪23 min drive‬

Room options

View all photos for Standard Room (Basma)

10 bedrooms, premium bedding, down duvets, memory-foam beds

Standard Room (Basma)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Yakout)

Suite (Yakout) | 10 bedrooms, premium bedding, down duvets, memory-foam beds

Suite (Yakout)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite (El Bahja)

Royal Suite (El Bahja) | Room amenity

Royal Suite (El Bahja)

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Marjana)

Duplex (Marjana) | 10 bedrooms, premium bedding, down duvets, memory-foam beds

Duplex (Marjana)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Yasmine)

Duplex (Yasmine) | 10 bedrooms, premium bedding, down duvets, memory-foam beds

Duplex (Yasmine)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Louban)

Superior Room (Louban) | 10 bedrooms, premium bedding, down duvets, memory-foam beds

Superior Room (Louban)

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Raha)

Superior Room (Raha) | 10 bedrooms, premium bedding, down duvets, memory-foam beds

Superior Room (Raha)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Elambra)

Superior Room (Elambra) | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Superior Room (Elambra)

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Manzah)

Suite (Manzah) | 10 bedrooms, premium bedding, down duvets, memory-foam beds

Suite (Manzah)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Suite, Accessible, Smoking

Comfort Suite, Accessible, Smoking | View from room

Comfort Suite, Accessible, Smoking

  • 24 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Palais Al Firdaous

Luxury hotel with 10 indoor pools and free breakfast
This smoke-free hotel features 10 indoor pools, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a sauna and a rooftop terrace are on-site.
Palais Al Firdaous offers 10 accommodations with private plunge pools and minibars. This individually decorated and furnished accommodation has separate dining areas. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and free toiletries. Hypo-allergenic bedding and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

10 indoor swimming pools are on site along with a sauna.
During your stay at Palais Al Firdaous, you're just a quick walk from Bab Guissa. Features include free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the 10 indoor pools
  • Services include babysitting, free food shopping service and dry cleaning/laundry
  • On-site recreation includes a sauna
  • Just a 4-minute walk from Bab Guissa and 5 minutes on foot from Zaouia Sidi Ahmed Tijani
  • Airport and local-area shuttle service available for a fee
As a guest of Palais Al Firdaous, you'll find 10 indoor swimming pools and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, a library, and multilingual staff are also featured at the luxury Palais Al Firdaous. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 3-star Fes hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Palais Al Firdaous has a restaurant on site.
A complimentary food shopping service is offered and 24-hour room service is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MAD 10 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of MAD 20; reservation required
  • Snack bar/deli

Things to do

  • 10 indoor pools
  • 24-hour pool access
  • Billiards/pool table
  • Library
  • Sauna
  • Ski passes
  • TV in common areas

Family friendly

  • 10 indoor pools
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Private plunge pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Doorbell and phone notification
  • Pool hoist on site
  • Sign language-capable staff
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1700
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palais Al Firdaous

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MAD 150.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 75 per person (return)
  • Airport shuttle fee per child: MAD 75 (return), (from 3 to 6 years old)
  • Nearby parking fee: MAD 10 per day (984 ft away)
  • Hosted evening meal: MAD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Palais Al Firdaous offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palais Al Firdaous
Palais Al Firdaous Fes
Palais Al Firdaous Hotel
Palais Al Firdaous Hotel Fes
Palais Al Firdaous Fes
Palais Al Firdaous Hotel
Palais Al Firdaous Hotel Fes

Palais Al Firdaous Reviews

Reviews

6.4
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 4 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

7.4/10

Cleanliness

6.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

family holiday in Fes

We visited Fes for two nights in April and found these accommodations more than adequate for our family weekend holiday. The desk, cleaning, and service staff were exceptional. The riad is beautiful and the decor charming, though it is a bit dark with an enclosed courtyard outside the rooms. The "pool" is actually more like a fountain in the main courtyard and it was empty during our April stay. The traditional Moroccan breakfast was delicious. The location is within five minutes of a main gate and parking; a big plus in a city like Fes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money!

The riad is stunning - it felt more like a homestay than a hotel in ways and we were a bit far out but you still get great value for your money - the room we stayed in (Yasmine) was very spacious and split over 2 floors - not very polished but loads of character to the place. Its a big mish mash of antiques and traditional moroccan home decor. If I visit fez again I would stay closer to the Bab Baljoud area as the riad is in a bit more of a local area - some people might love this but it can be hard to find your way back in the dark and a bit quiet. The main courtyard is a bit dark and damp with no natural light coming but there is a small pretty outside area with a feature pool. The staff were so attentive and the breakfast was great! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención y un buen desayuno
Stayed 3 nights in Jan 2020

4/10 Poor

remy

Disliked: Staff & service

Non fiable

Nous sommes arrivés, plus de chambres malgré réservation et confirmation du séjour une semaine avant arrivée. On nous a amené dans un autre riad en plus garantissant une qualité de service equialente, ce qui etait loin d'être le cas
Stayed 4 nights in Apr 2019

2/10 Terrible

Y

Disliked: Staff & service, property conditions & facilities
フェズ旧市街に立地する素敵な建物のホテルでした。 ただ、予約した部屋において洗面台では温水が出るものの、シャワーから温水が出ず、シャワーを浴びることができませんでした。 このトラブルに対して、他の部屋を手配することもなく、ただ謝罪されるだけでした。 また、ホテルから長距離バス乗り場までタクシーを手配したところ、遠回りをされた上に高めの代金を請求され、非常に嫌な思いをしました。 （早朝かつホテル手配なので多少高くつくことは想定していましたが、最短距離で３分程度の道のりに対して、100DHを請求されました。流しのタクシーなら10DH以下なので、非常に高額であったと思われます。ホテルスタッフも頼んでいないのにバス乗り場まで同伴し、そのスタッフから高額な金額を請求されました。） 使えないシャワー、高額なタクシー代請求という点で非常に不満の残るホテルでした。
Stayed 3 nights in Dec 2018

8/10 Good

Senay, Zwolle

Liked: Staff & service, property conditions & facilities, room comfort
Bijzonder mooi hotel van binnen.....echt sprookjesachtig. Bediening spreekt Frans o f arabisch. Engels niet.
Stayed 2 nights in Oct 2018