4/10 Poor
CATHERINE
Travelled with partner
8 May 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a good spot, our room had a brilliant view of Folkestone harbour. But the lovely interior decor of the room does not make for a good hotel experience on it's own. There was no TV or hairdryer in the room and I would consider both these very basic. There was a nice printed leaflet however saying that if you wanted the use of a TV, just ask. So as we were going out to dinner we asked the man we had been told was the Manager if we could have a TV put in our room. He said he didn't know how to do that or who he could even talk to about it. It was like we'd asked for something bizarre, even though the request is suggested in their own literature.
Also in the leaflet it says there are art supplies in the room to "paint your very own seascape". There are no art supplies of any kind in the room. Surely don't write the leaflet until you know what you can offer?
When you add the fact that we arrived after 3pm but had to wait until 3.50pm to be allowed into the room because the "Manager" was in a meeting , I'm afraid the hotel came across as quite shambolic and amateurish.
CATHERINE
Stayed 1 night in May 2025