The lady on reception was extremely accommodating and friendly. The bar and restaurant is quaint. The only criticism we have is at the bar manager and the mixologist. We were told by reception on arrival that being a Greene King chain we could order our food and drink via app at our table when we went down to dinner which we did, however the mixologist came over to our table and criticised us using the app as he said he didnât have all the ingredients for the cocktails we were ordering. So we stopped ordering cocktails and moved on to normal drinks. We ordered some snacks to take back to our room also. The bar manager came over with our order and almost chastised us for using the app altogether which we found highly unprofessional. She then went on to say that they have had huge issues with Greene King site as they did not have alot of the drinks and snacks on the website, we asked her why wasnât it removed as we had seen she had removed one of the cocktails I had previously ordered surely if she can do this going through the whole menu to do this would save all this hassle no?! We were completely disappointed at the attitude of the 2 members of staff especially as the mixologist came back over to have another go, by this time the bar was full and people were staring at the confrontation. Totally disappointing as the young waiters and the food were amazing shame the 2 senior members werenât so polite. Nice budget hotel other than this and bed is comfy
Arrived early and prepared to come back. Told room was ready however they normally charge for early check in. No need for these comments.
Hotel very tired. In need of paint and deep clean. Bathroom needs regrouting and upgrading the bath or somehow getting rid of marks on bath. Toilet system very loud and needs redoing. Curtains shredded and need replacing. Hairdryer broken however replaced quickly.
Noise from other guests with children running between rooms, slamming doors etc. Tv and talking loudly in rooms. So not a great night sleep.
However, good car park and staff good.
Only stayed for a couple of nights but would not return until upgraded.
Staff were excellent, welcoming and helpful. The hotel does need a little bit of updating however the bedroom was spotless and the bed was super comfortable. The food was good quality and tasty. Definitely recommend this as a quality hotel at a reasonable price!
A very pleasant stay prior to heading to Gatwick for my flight. The ambience of the hotel was great (English country inn). The room very confortable, though maybe time for an updating of the decor. The staff were excellent. Dinner and breakfast thoroughly enjoyed.
I'd definitely stay there again.
Really nice hotel and staff. Breakfast options were really good and for the price of the room was really good value for money, definitely recommend if you would like a nice quite chilled night
Stay for one night.Lovely property,with character.Very friendly staff.Rooms could do with a bit of an upgrade,but then our stay was cheap so didn't mind . Delicious breakfast in morning ÂŁ12.50 each ,that was for full english and anything on the Continental menu with tea/coffee and juice.Thank you very much roebuck, definitely come back again
A very attractive hotel with good facilities and beautifully decorated for Christmas. Bar and catering service both very good and the evening meal and breakfast were both good. Would certainly use again.