2/10 Terrible
Bettie Jean
Travelled with family
3 Apr 2025
Checked in and the room it was filthy. The tub was disgusting, walls in every room are nasty, someone’s underwear were left in the closet and the couch was so gross. I was told the couch had bleach stain, lie! I was moved to another room which was better but I needed 3 beds but this unit only had two but yet wayyyy better except still the walls were disgusting. I was told I would get my deposit back, a refund for one night, a voucher to refund and wouldn’t have to pay the cleaning fee. None of which took place and when I inquired they kept saying they had to reach out to the team. There’s no reception. You can only text to contact someone. The door lock kept locking and unlocking during the night so my kids said they didn’t feel safe so we ended our trip a day early. Today is my final day reaching out to them and they disabled messaging until I said I was writing a bad review. Wouldn’t recommend to anyone with kids because of lack of cleanliness, you won’t get your money back and bring some Clorox and prepare to clean the unit yourself!
Bettie Jean
Stayed 3 nights in Mar 2025