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Quality Inn & Suites Franklin

2.5 star property

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Photo gallery for Quality Inn & Suites Franklin

Free buffet breakfast
Iron/ironing board, free WiFi, bed sheets
Lobby
Exterior
Business centre

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

View in a map
1620 Armory Dr, Franklin, VA, 23851
  • Place, Franklin Commons Shopping Center
    ‪3 min walk‬
  • Place, Armory Plaza
    ‪9 min walk‬
  • Place, Paul D. Camp Community College - Franklin Campus
    ‪2 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Hair dryer, towels

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Hair dryer, towels

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Franklin

Hotel in Franklin with free breakfast and seasonal outdoor pool
A seasonal outdoor pool, laundry facilities and a 24-hour front desk are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include gift shops/newsstands and camper van/bus/lorry parking. Housekeeping is not available.
Quality Inn & Suites Franklin offers 77 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply).

Recreational amenities at the hotel include a seasonal outdoor pool.
During your stay at Quality Inn & Suites Franklin, you're just a quick walk from Franklin Commons Shopping Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a gift shop and laundry facilities
  • Just a 4-minute walk from Franklin Commons Shopping Center and 9 minutes on foot from Armory Plaza
  • Pets welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, gift shops/newsstands, and laundry facilities are also featured at Quality Inn & Suites Franklin. Self parking is free.

Smoking is allowed in designated areas at this Franklin hotel.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Franklin
Comfort Inn Hotel Franklin
Franklin Comfort Inn
Comfort Hotel Franklin
Quality Inn Franklin
Quality Franklin
Quality Inn Suites
Quality Inn & Suites Franklin Hotel
Quality Inn & Suites Franklin Franklin
Quality Inn & Suites Franklin Hotel Franklin

Quality Inn & Suites Franklin Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 61 out of 206 reviews
Rating 8 - Good. 47 out of 206 reviews
Rating 6 - Okay. 55 out of 206 reviews
Rating 4 - Poor. 22 out of 206 reviews
Rating 2 - Terrible. 21 out of 206 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Pretty nice and clean.

It was better then i expected. I love the floor, because carpet carry germs but this wood tile floor can be mopped if a spill happens.it was kool
Stayed 1 night in Aug 2025

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Debra

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Decent stay

Breakfast left a lot to be desired (bagels with no cream cheese, 2 kinds of cereal, mini muffins, and stale cinnamon rolls). The bed was comfortable and the A/C workerd great! We were there less than 12 hours and it suited our needs.
Stayed 1 night in Aug 2025

8/10 Good

Garry

Stayed 1 night in Aug 2025

10/10 Excellent

Llonia

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick stay
Stayed 2 nights in Aug 2025

6/10 Okay

ashby

Stayed 1 night in Aug 2025

8/10 Good

Michele

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and bed was nice.
Stayed 1 night in Jul 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable, clean room.

We were just in town for a family reunion, so luxury wasn't necessary. The room was clean, the tv worked (for the short times we were in the room), and beds very comfortable. This hotel's dining area wasn't open when we were starting our days this weekend, but there were several diners close by with great food. Also, although this was a smoking room, you couldn't tell until you saw the ashtray on the desk. My only complaint was the floor of the tub shower was slippery, so we had to be sure to hold onto the bar to avoid falling.
Stayed 2 nights in Jul 2025

6/10 Okay

Marla

Liked: Cleanliness, staff & service
All of the necessary components of a good stay. The pet fee was a bit high ... about the same as a person ... extra $100 for 2 nights for a 7 lbs adult pom.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family

Bad Service

There was not enough wash cloths and towels in the room went to front desk asked he said house keeping will bring them waited like 35 minutes saw house keeping outside with a cart and he would not give them to us or other family member’s that rented there room he went back and forth with us . This is not worth it next time I will take my service somewhere else
Stayed 1 night in Jul 2025

8/10 Good

Edessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property multiple times for business travel. The front lobby is always clean, and the staff are pleasant. I typically stay in a room with 2 double beds nonsmoking. The room was spacious enough for me, clean and smelled great. The bed was great as well.
Stayed 1 night in Jul 2025

2/10 Terrible

John

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our 1st room was dirty, our 2nd room Ac didnt work. Our 3rd room was so so.
Stayed 1 night in Jul 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Nice pool and served breakfast.
Stayed 1 night in Jul 2025

6/10 Okay

Cristina

Travelled with partner
Liked: Amenities
Air conditioning poor system. Hot in that room. Facility is cleaned!
Stayed 1 night in Jul 2025

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very easy and staff very friendly and room and area was very clean
Stayed 4 nights in Jul 2025

2/10 Terrible

Rebecca

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

6/10 Okay

Michaele A

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Linda, FAIRMONT

Liked: Property conditions & facilities
Disliked: Cleanliness
The admission and check in personal were really good and helpful; very professional. As I checked in it started a down pour and the young man at the desk loaned me an umbrella. However the room left a lot to be considered good. The floors were dirty, Pillows are old and the mattress was very uncomfortable. I put waters in the refrigerator and they froze. The locks on the doors were very old and even with both locks, there is still about a half inch of daylight between the door and the door jam. The second night, someone on the floor above me decided to present a rock concert! It was loud and annoying. It also went again later in the night. No one seemed to stop them. I am a Choice member and stayed at Quality Inns before which is why I chose it. I would advise stay away from this one
Stayed 1 night in Jun 2025

10/10 Excellent

Claude M.

Stayed 2 nights in Jun 2025

10/10 Excellent

Claude M.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very nice and accommodating constantly throughout my 4 day stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Robert

Stayed 1 night in May 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Tekela

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Jun 2025