6/10 Okay
Christina
Travelled with family
6 Jul 2025
Liked: Amenities
We’ve always loved visiting here. We did have a couple surprises. We weren’t aware of the $25 a day facility fee. When explained at check in we were told a 1 time fee, so we might as well use the beach because we pay for it. Then turned out to be a daily fee at check out. The room is a lot smaller than anticipated. No table for room service, only one night stand, and a tiny bathroom. The bed was extremely comfortable, soft but firm. The staff were nice, not very engaging though when asked questions. Normally, it was offered to bring our bags to our room, not a huge deal, but not offered as normal. Room service has also added a large service charge that wasn’t disclosed. The menu has also changed and they offer a lot less (still needing to update the website). I assumed also with a daily facility fee that our room would have been vacuumed and the tub cleaned before we stayed. There was other peoples hair in the tub still. Also gave out a large tip to room cleaning service hoping the next day would be better, they took our coffee cups and never replaced them, haha. Also something small and not an overly big deal. But when you pay for such an expensive room you expect the quality to be there.
Christina
Stayed 3 nights in Jul 2025
