Too many dogs, constant barking. Only one elevator worked so long lines at peak times. Rooms were clean smelled good housekeeping needs to be commended at this site.
We love the view , and the employees at the front desk where not friendly with the costumers, also we call a couple times during the day to the front desk from the room and my cell phone , but not body picked up the call. They donât have enough parking space , but even like that they charge for parking lot ( we were not advised about that ) front desk did not explain that .
One elevator out of service the duration of our stay and the other went out halfway through our stay, room was not cleaned every other day, and the beds were not comfortable at all.
They had 1 elevator working when we got there. And 1 of the days Both elevators DID NOT work.
Very inconvenient carrying bags and beach stuff and for people who had trouble using stairs. My husband had some feet problems and using the stairs was hard.
I have had the worst experience Iâve ever had in my life in this hotel the beds were very dirty when we checked in we were not able to check in till after two hours of arriving to the hotel because the rooms were not ready or they didnât have any availability after I paid for everything through Expedia. They were telling me that I have to pay another $600 to be able to get a room even that I paid everything in full through Expedia and then they had to call upper management, which made me wait more time just to be able to get a room that I already made a reservation through Expedia with I am extremely unsatisfied with the service or with the accommodation that they have in this hotel. This is unacceptable and my last time going to this hotel, I trust Expedia a lot, which that was the biggest supporter for me to book through this hotel unfortunately, I am super unsatisfied with this reservation.
When I stay at a TRU hotel they are very very clean, the floors was dirty all chairs was on top the table on Friday at 1130am left at 11:00am Saturday. I was disappointed.
Overall couldnât have asked for a better place to stay for our 3 night vacation! They were super accommodating! Room was ready at 3:00pm. Was told upon checking in we could get a room right away or wait for another hour and have one with a better beach view! We chose to wait and it was totally worth it! 4th floor closet to front view rooms!
Cons: only one elevator working at the moment but they were very upfront about the situation. If you are ok/can take stairs it it fine. Wait can get a little long for elevator. Overall didnât ruin our stay! We had a very loud friend upstairs who went to bed late and woke up super early. Grout in the floor in bathroom breaking away but easy fix if they will.
AMAZING customer service, breakfast was awesome!
Will say for people concerned- being a pet friendly place you would never be able to tell if you didnât see them! Very clean and never heard one dog inside barking!
Will definitely be back to stay next year!
It was not explained that Inee ded to request housekeeping, so my rokm was dirty for my stay. It was my birthday and I regret choosig Tru Hilton. I would have a bwtter stay at a motel. I will never stay there again.
I found the parking charge incredibly capricious, and the gym had unattended minor children playing on the equipment which made it impossible to work out!